IT Manager III - IT Program/Project Senior Delivery Manager

What You'll Do

The IT Delivery Manager III is a delivery leader within the IT Strategy, Planning and Operations (SPDO) organization responsible for end-to-end delivery execution across one or more IT portfolios. This role provides direct people leadership and mentorship for Project Managers and Scrum Masters, drives consistent delivery practices in a hybrid Agile environment, and serves as a change agent and coach for technology leaders and delivery teams.

• Leads and facilitates portfolio-level planning and execution (including PI Planning for assigned portfolios)
• Ensures delivery health and reporting are accurate, timely, and audience-appropriate
• Proactively manages risks, dependencies, and delivery outcomes
• Pairs closely with Technology, Product, and Business stakeholders to improve predictability, transparency, and delivery performance
• Owns delivery execution across one or more IT delivery portfolios, ensuring work is planned, prioritized, sequenced, and delivered predictably
• Establishes and maintains portfolio delivery governance (cadences, checkpoints, RAID routines, and escalation paths) aligned with PMO standards
• Drives alignment between strategic priorities and delivery capacity; helps leaders make trade-off decisions when scope, timelines, and resources conflict
• Acts as first line of contact for escalation across assigned IT portfolios
• Becomes a trusted leader to IT leaders and managers for assigned portfolio, embedding SPDO practices and standards ensuring execution aligns with PMLC, SDLC, IT PMO, Enterprise Portfolio Management and Change Management requirements
• Leads PI Planning for assigned portfolios: facilitates readiness, dependency mapping, capacity planning, and objective setting and ensures ongoing execution against PI objectives, with clear visibility to progress, risks, and outcomes
• Coaches teams and leaders in hybrid Agile practices and drives change management efforts related to new ways of working (Scrum), focusing on practical adoption and measurable improvements
• Enhances delivery capability across the organization by developing employee onboarding curriculum, job aids, standards, and training aligned to PMO operating model
• Supports talent management activities including interviewing, onboarding, performance management, succession planning, and engagement
• Responsible for bi-weekly/monthly portfolio level delivery reporting translating delivery data into clear insights: health, forecast confidence, risks/issues, dependency impacts, and decision points. Creates and publishes required metrics to support Agile teams' continuous improvement
• Partners with portfolio managers to support planning, forecasting, and actuals reporting for work inside of assigned portfolios
• Contributes business cases, delivery estimates, and execution plans as needed to support investment decisions

What You'll Need

• 7 + years of experience in technology delivery, program/project management, Agile delivery, or PMO leadership roles
• Bachelor's degree in related field required
• Intermediate to advanced experience in managing Project Managers, Scrum Masters, Delivery Leads, or similar roles while ensuring high quality delivery of complex products or services
• Experience facilitating Quarterly/PI Planning and/or enterprise planning cadences in a hybrid Agile environment
• Strong command of delivery management disciplines (planning, forecasting, RAID, dependency management, governance cadences, financial management and executive reporting)
• Expert knowledge in Agile, hybrid, and waterfall delivery models
• Advanced speaking and writing communication skills, with proven ability to tailor messages for executives and practitioners
• Relevant certifications (one or more): PMP, PMI-ACP, CSM/CSPO, SAFe (e.g., SPC, RTE, SASM), or equivalent preferred
• Experience with portfolio/reporting tools (e.g., Azure DevOps, Planview, Jira/Confluence, MS Project, Power BI preferred)
• Intermediate knowledge of general Financial Services or Banking is preferred
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices
• Intermediate to advanced experience with the execution of KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums. Utilizes data to identify areas of improvement and opportunities for growth by collaborating with business and technical teams

About The Company

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.