IT Manager III - IT Common Services

What You'll Do

• Serve as a Subject Matter Expert (SME) in multiple functional areas/domains on system processes and data structures that support multiple technology disciplines within the Enterprise Application Services (EAS) department.
• Manage the Common Services teams and deliver complex projects in designated domain(s) or functional area(s) to maintain the security posture on time and on budget.
• Oversee ~10 key applications including BMC Control M job scheduler, File Exchange/Account Extract, Cleo Harmony SFTP, Babel Messaging-Email Services, Twilio-Sendgrid platform, ELK Application Logging and Reporting Platform, and Event Management.
• Help the bank deliver about 50% of total production customer reconciliation, statements, and reporting in a high-pressure environment.
• Collaborate with internal business partners to proactively address ongoing customer needs and ensure rapid resolution to open issues.
• Foster a collaborative environment with focus on continuous improvement and delivery of working software.
• Participate in strategic and tactical planning for the delivery of Cyber products and services as well as evaluate technology and set standards.
• Recommend improvements to established business processes while continuing to deliver high value in execution.
• Create and deliver on comprehensive project plans, remove any impediments, and track overall project performance to analyze the successful completion of business short-term and long-term goals.
• Drive execution of project deliverables by establishing clear milestones, communicating timelines, managing dependencies, and aligning cross-functional teams to successfully achieve Common Services roadmap goals.
• Provide technical leadership and guidance to engineering teams, enabling effective decision-making, removing delivery impediments, and ensuring adherence to engineering standards, security requirements, and enterprise architecture principles.
• Foster strong collaboration between business and technology teams, balancing strategic objectives, operational stability, risk management, and customer needs to deliver measurable business value.
• Serve as the technology owner for foundational banking services supporting mission-critical money movement processes, ensuring platform reliability, scalability, security, and operational readiness.
• Lead and coordinate complex production deployments, release activities, and cutover implementations, delivering seamless go-live executions with minimal risk and no disruption to business operations or customer services.
• Ensure operational excellence through proactive planning, governance, resiliency testing, disaster recovery readiness, and continuous process improvement initiatives across critical banking platforms.
• Promote a culture of continuous improvement, innovation, accountability, and engineering excellence by mentoring team members and driving adoption of modern engineering practices and automation.

What You'll Need

• 7+ years of related experience in IT--App Support, IT--Development, IT--Networking or similar field.
• Bachelor's degree in related field required.
• Previous leadership experience required.
• Intermediate knowledge of general Financial Services or Banking is preferred.
• Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Intermediate to advanced experience in managing technology teams within a specific functional area while ensuring highest quality delivery of complex products or services.
• Intermediate to advanced experience with the execution KPIs and timelines with proven ability to analyze a variety of data and summarize findings in applicable reports or other communication mediums.
• Utilize data to identify areas of improvement and opportunities for growth by collaborating with business and tech leads.
• Advanced speaking and writing communication skills.
• May require up to 25% travel.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program
• Opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career