IT Manager, Executive Support

Key Responsibilities

• Lead and mentor the Executive IT support team, providing guidance, training, and performance evaluations.
• Foster a positive and collaborative team culture that encourages innovation and continuous improvement.
• Develop and manage team schedules and workload assignments.
• Provide high-level technical support to resolve complex IT issues raised from the executives and assistants.
• Troubleshoot hardware and software problems, ensuring timely resolution and minimal disruption to business operations.
• Collaborate with other IT teams to resolve technical challenges.
• Ensure excellent end-user support services, responding to and resolving IT-related inquiries and requests.
• Develop and implement user training programs to enhance technical skills and productivity.
• Implement and enforce IT security policies, procedures, and methodologies to protect company data and systems.
• Maintain accurate documentation of IT systems, configurations, and procedures.
• Prepare regular reports on IT support metrics and key performance indicators.
• Manage an annual budget of $100k for accessories and items required for Executive Support.
• Develop, manage, and review a 12 to 24 month strategy for team with tools, applications, and staffing levels.
• Develop and nurture strong collaborative relationships with Executive Assistants (EAs) to ensure seamless coordination and support for our executive team.

Requirements / Qualifications

• 5+ years working in information technology, technology management, or technology support.
• Bachelor's Degree in information technology, information systems, or equivalent work experience.
• Direct experience leading support teams including on-site support & remote support.
• Deep technical knowledge of IT systems, hardware, software, and networking.
• Proven experience in team leadership and project management.
• Superb communication and interpersonal skills!

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Retail savings plan (e.g., 401(k)).
• Paid time off and holidays.
• Professional development and training opportunities.
• Employee wellness programs.

Pay

The salary range estimated for this position based in Massachusetts is $113,500.00–$151,300.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy.

Schedule

Standard (Mon-Fri)

Environmental Conditions

Office