IT Support Manager

Responsibilities

• Hands-on troubleshooting of hardware, software, workstation issues, and support for computer imaging processes.
• Respond to support needs through service desk tickets, walkups, phone, and email.
• Provide full lifecycle support for computer systems, desk phones and mobile devices.
• Support and collaborate with the network and systems teams on onsite infrastructure tasks such as equipment installation, maintenance, testing, and assisting with local network and systems operational needs, all in alignment with Liebherr Corporate Information Security (CIS) standards.
• Manage direct reports 6-10 personnel, including interviewing, hiring, training, and performance management.
• Manage employee schedules to ensure adequate coverage, including shift planning, on-call/after-hours rotation, and coordination of PTO and absences.
• Manage a geographically dispersed team, including remote coaching and performance management, consistent communications and meeting cadence, cross-site workload balancing, and periodic onsite visits as needed.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 4 years of related experience, or an Associates degree in Computer Science, Computer Engineering, Information Systems or related discipline with a minimum of 6 years of related experience, or a minimum of 8 years of related experience in lieu of a degree.
• A minimum of 4 years in a Management position, successfully leading technical personnel and managing related tasks.

Benefits

An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.