IT Manager/Director

Key Responsibilities

• Own end-to-end delivery of IT consulting engagements from scoping through implementation and transition to managed services
• Partner with sales teams on pre-sales activities including solution design, scoping, and proposal development
• Lead and mentor a team of technical consultants and project leaders, driving performance and professional growth
• Oversee project execution to ensure delivery on time, within budget, and aligned to quality standards
• Manage project profitability through effective resource planning, scope control, and financial oversight
• Establish and enforce standardized delivery processes, documentation practices, and handoff procedures
• Identify risks proactively, including scope creep, resource gaps, and technical challenges
• Collaborate cross-functionally with infrastructure, service desk, security, and endpoint teams
• Drive continuous improvement in delivery methodologies and client experience
• Identify opportunities to expand client engagements and convert project work into recurring managed services

Required Qualifications

• 7+ years of experience in managed services, IT consulting, or professional services environments
• 7+ years of leadership experience managing technical teams and project delivery
• Proven experience delivering complex IT projects on time and within budget
• Broad technical knowledge across cloud platforms (e.g., Azure), infrastructure, security, networking, and endpoint management
• Experience managing multiple concurrent projects and priorities
• Strong financial acumen including budgeting, forecasting, and margin management
• Bachelor’s degree in Information Technology or a related field (or equivalent experience)

Preferred Qualifications (Nice-to-Haves)

• Relevant certifications such as PMP, ITIL, or cloud certifications
• Experience building repeatable service offerings within a managed services environment
• Familiarity with Microsoft 365 ecosystems and modern workplace technologies
• Knowledge of networking solutions and enterprise infrastructure platforms
• Strong client engagement skills with the ability to translate technical concepts into business value