IT Manager, Delivery Team

About the Role

This position allocates technical resources and associates within the Information Technology (IT) department of the Bank. Manages an associate team to ensure effective delivery of service and project results. Oversees the design, implementation, and support of systems and applications. Partners with peers, senior management, business units, and associate teams to align projects or tasks with wider organizational goals.

Responsibilities

• Delivery Management – Leads a team of Delivery Leads and Scrum Masters who drive execution across commercial and consumer lending and supporting credit risk delivery teams aligned to strategic business objectives. Provides leadership, governance, and operational oversight to ensure the successful planning, prioritization, and delivery of technology initiatives, including application and release roadmaps. Ensures alignment between business strategy, product management, and technology delivery by establishing scalable Agile delivery practices, facilitating cross-functional coordination, and driving continuous improvement.
• Managerial Functions – Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to IT Delivery policies, standards, procedures, and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development. Ensures bank needs are met through prioritization and resource allocation. Supports budget forecasting, capital planning, and invoicing.
• Business Support – Enables and supports business objectives by ensuring technology delivery aligns with business priorities, regulatory requirements, and growth initiatives. Partners proactively with Business and Product leadership to translate strategic goals into actionable technology plans, ensuring application and release roadmaps reflect evolving business needs. Provides transparency into delivery progress, risks, and value realization to help stakeholders make informed decisions while maintaining operational stability. Ensures intake, prioritization, and delivery processes are responsive to business demand while balancing capacity, risk, and long-term platform sustainability. Enables faster time-to-market, improved customer outcomes, and consistent delivery of high-value technology solutions through collaboration, governance, and communication.
• Technical Expertise – Serves as a technical expert and strategic leader to senior management, associates, and business units. Ensures team activities comply with configuration, change controls, and security standards. Participates in business meetings and special projects to provide insight on end-user needs. Stays abreast of industry trends. Identifies and holds vendors accountable for system updates and maintenance.

Requirements

• Bachelor's Degree and 6 years of experience in Applications development, applications analysis, or systems engineering OR High School Diploma or GED and 10 years of experience in Applications development, applications analysis, or systems engineering.
• Previous leadership experience for technical implementation.
• Knowledge of Standard Development Life Cycles (e.g., Waterfall or Agile).
• Knowledge of system and data design.

Benefits

Benefits are an integral part of total rewards, and First Citizens Bank is committed to providing a competitive, thoughtfully designed, and quality benefits program to meet the needs of associates. More information can be found at https://jobs.firstcitizens.com/benefits.