IT Manager Consumer SAP System Engineer

Location: Summit, NJ | Full-Time

About the role

Support the operations and maintenance of Consumer Health S/4 HANA ecosystems.

Responsibilities

• Manage Request, Application Security, Event, Incident, Capacity, and Production Transition processes.
• Ensure efficient and expedient recovery of services required by the business in case of disruption.
• Oversee the lifecycle of all service requests from users, including approval, cancellation, evaluation, fulfillment, initiation, review, close, validation, and classification.
• Detect events, analyze them, and determine appropriate control actions.
• Manage the Event Management Lifecycle (Event Management System, Detect & Log Event, Correlate & Filter Event, Select Event Response, Review & Close Event).
• Address all incidents, including failures, questions, or queries reported by users, technical staff, or automatically detected by event monitoring tools.
• Manage Incident and Outage Lifecycle and serve as the escalation point for vendors on incidents.
• Act as the contact for Global Command Center (GCC) on major incidents.
• Handle Application Security Management, including proactive protection of internal/customer information, restriction of unauthorized access, and threat/vulnerability management.
• Manage Application Access Control, Security Baseline Monitoring, Security Education and Awareness.
• Monitor and measure the quality of IT operations, benchmark metrics, and identify improvement actions (e.g., ticket trends for chronic problem processes, ticket reassignments).

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Electronics Engineering, or a related field.
• 8 years of experience in the job offered or a related IT/SAP System Engineering role.
• SAP Certified Technology Associate – SAP HANA certification.

Pay

$148,000 - $168,000 per year.

Benefits

• Competitive pay and bonus opportunities.
• Comprehensive healthcare, life insurance, and disability coverage.
• Retirement savings programs and financial planning resources.
• Paid time off, including vacation and holidays.
• Global Parental Leave policy: minimum 12 weeks of leave for all new parents (maternal, paternal, adoptive, or surrogacy).
• Employee Assistance Program (EAP) and access to Maven for clinical and emotional support related to fertility, adoption, surrogacy, and women’s health.
• Quarterly global well-being reimbursement program for fitness and health-related activities.
• Flexible work arrangements to support collaboration, balance, and growth.