IT Manager

About the role

The targeted compensation range for this full time year round, exempt position is $60,000.00-$70,000.00. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Responsibilities

• Provide technical support to end-users (both guests and team members), troubleshooting issues, and resolving problems to minimize downtime and ensure productivity, as well as conducting training sessions to educate users on IT systems and best practices.
• Implement IT security policies and procedures to protect the organization's data and systems from security threats, ensuring compliance with company policies, regulatory requirements and industry standards.
• Lead IT projects, from planning and budgeting to execution and evaluation, ensuring projects are completed on time, within budget, and meet business objectives.
• Assist department heads with identification and implementation of technology solutions that advance operational efficiency and guest satisfaction.
• Oversee the implementation, and maintenance of the property's IT infrastructure, including networks, servers, hardware, and software systems (PMS, POS, etc.).
• Maintain all hardware and software inventory.
• Meet all compliance requirements (PCI, GDPR, CCP, etc.).
• Negotiate and manage all hardware and software support contracts in partnership with the Regional Director of IT and Home Office.
• Maintain WiFi, & LAN connectivity, assisting staff, guests and groups when necessary.
• Maintain system backups and perform cybersecurity audits.
• Maintain a positive working relationship with team members, service providers, and local community.
• Provide on-call support to address IT issues and emergencies as needed ensuring minimal disruption to hospitality operations and guest services.
• Support Audio Visual on an as needed basis.

Requirements

• Experience in Hospitality Accounting operations preferred.
• Any combination of education and experience that provides the required knowledge, skills, and abilities is required.
• Strong level of proficiency in Microsoft Office software.
• Able to assemble, analyze, and understand integrated spreadsheets and complex technical information.
• Effective management, leadership, organizational, and communications skills.
• Ability to work a flexible schedule to include weekends and holidays according to operational needs.

Qualifications

• Experience in Hospitality Accounting operations preferred.
• Any combination of education and experience that provides the required knowledge, skills, and abilities is required.
• Strong level of proficiency in Microsoft Office software.
• Able to assemble, analyze, and understand integrated spreadsheets and complex technical information.
• Effective management, leadership, organizational, and communications skills.
• Ability to work a flexible schedule to include weekends and holidays according to operational needs.

Skills

• Experience in Hospitality Accounting operations preferred.
• Any combination of education and experience that provides the required knowledge, skills, and abilities is required.
• Strong level of proficiency in Microsoft Office software.
• Able to assemble, analyze, and understand integrated spreadsheets and complex technical information.
• Effective management, leadership, organizational, and communications skills.
• Ability to work a flexible schedule to include weekends and holidays according to operational needs.

Benefits

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.