IT Manager

Responsibilities

• Manage IT support operations and escalations
• Maintain hardware, software, telecommunications, and clinical systems
• Cook up coordination with internal staff, vendors, and hosted service providers
• Ensure reliable system availability and issue resolution
• Support cybersecurity, compliance, identity management, and HIPAA-related initiatives
• Supervise and mentor IT support staff
• Manage onboarding/offboarding and user access administration
• Oversee IT asset lifecycle management and operational budgeting
• Support Epic and other healthcare applications
• Develop policies, procedures, and training resources
• Recommend cost-effective technology improvements aligned with organizational goals

Requirements

• BS/BA degree with emphasis on information technology, computer science or business preferred
• Associate degree or certification in computer science networking required
• Three plus years’ experience in an IT leadership or supervisory position
• IT background in a community health center or healthcare environment a plus
• Minimum of 5 years’ IT experience
• Experience coordinating and overseeing external vendors
• Demonstrated experience managing or working with electronic medical records systems (Epic preferred)

Qualifications

The position requires strong technical, communication, leadership, vendor management, and strategic planning skills, as well as experience supporting healthcare technology environments and electronic health record systems.

Skills

Projects positive attitude about the department and the health center.

Ability to maintain an organized work area and work collaboratively as a member of a team.

Able to communicate technical issues and concepts clearly and effectively to a diverse employee base.

Works well under pressure and can manage stressful situations.

Detail-oriented and accurate.

Benefits

• 5.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays
• Employer contributed health, dental, vision, life insurance, long term disability and retirement contributions
• Voluntary flexible spending accounts and disability/critical illness coverage
• Employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits

Pay

$94,279.09 - $106,698.83 annually*

The pay range represents HealthFirst’s good faith estimate for this role at the time of posting, in compliance with applicable laws. Final compensation will be determined based on several factors such as relevant experience, education, skills, internal equity, market conditions, and budget considerations.

Benefits

• 5.2 weeks of paid time off (PTO), 3 personal days, and 11.5 paid holidays
• Employer contributed health, dental, vision, life insurance, long term disability and retirement contributions
• Voluntary flexible spending accounts and disability/critical illness coverage
• Employee discounts, referral program, reimbursable licensing fees, tuition reimbursement, and continuing education credits