IT Manager

George T. Sanders Company is a family-owned distributor of plumbing and HVAC supplies with branches across Colorado and Wyoming. We are seeking a results-oriented IT Manager to own and advance our IT infrastructure, end-user support, and project portfolio. This is a senior, hands-on role for an experienced IT professional who can take a project's goal and general direction from the Director of IT & eCommerce and independently work out and execute the specific steps needed to deliver it, on time and within budget.

About the role

Reporting to the Director of IT & eCommerce, this position offers a hybrid schedule – Tuesday, Wednesday, and Thursday in office at our Wheat Ridge, CO headquarters, and Monday and Friday work from home. The ideal candidate is a strong project owner and clear communicator who thrives in a small team, sets realistic timelines, and consistently follows through on commitments without requiring close oversight.

Responsibilities

• Technical Support & Administration
  • Serve as the primary point of contact for end-user support across ~175 employees at nearly 20 locations; personally resolve Tier 1–3 support tickets through our IT service desk platform.
  • Manage, maintain, and troubleshoot systems including: Microsoft 365, Azure AD (Hybrid), Group Policy, Windows Servers in Hyper-V environments, networking (switches, VPN, and SD-WAN connectivity), SSO integrations, access provisioning, email security, VoIP, and mobile device management (MDM) platforms.
  • Own device lifecycle and asset management (desktops, laptops, printers, cell phones).
  • Manage the relationship with our Managed Services Provider (MSP) for advanced security, backup management, antivirus oversight, and complex troubleshooting, escalating only when genuinely necessary.
• Project Leadership & Execution
  • Projects are typically assigned by the Director of IT & eCommerce with a defined goal and general direction. The IT Manager owns turning that direction into a concrete plan and carrying out the work, including initiatives such as:
    • Cybersecurity training rollout and disaster recovery planning
    • Mobile Device Management (MDM) platform improvements
    • Active Directory data cleanup and standardization
    • Email signature management platform deployment
    • Payment terminal hardware refresh and vendor coordination
  • Break each project down into the specific steps, timeline, and milestones needed to deliver it within the agreed scope and budget.
  • Personally carry out the hands-on work required to complete each project, coordinating with vendors and the MSP as needed.
  • Provide the Director of IT & eCommerce with proactive, concise status updates rather than requiring frequent check-ins to track progress.
  • Identify risks and blockers early and bring proposed solutions, not just problems, to leadership.
  • See initiatives through to a finished, working state rather than handing off partially completed work.
• Communication & Cross-Department Collaboration
  • Serve as a technical liaison to non-technical departments across the business, translating technical topics into plain language.
  • Provide in-person or remote training to employees on new systems or processes.
  • Build trust with business stakeholders as a dependable owner of IT commitments.
  • Proactively escalate risks, blockers, or needed decisions without requiring constant follow-up.
• Documentation & Governance
  • Maintain IT documentation, SOPs, knowledge base articles, and asset tracking.
  • Follow and reinforce IT security and compliance protocols.
  • Keep project status and outcomes visible to leadership on an ongoing basis, without needing to be asked.

Requirements

• Required Qualifications
  • 5+ years in a Systems Administrator, IT Manager, or similar IT infrastructure role, including demonstrated ownership of projects from planning through completion.
  • Proven track record of independently completing multi-month IT projects on time and with minimal oversight.
  • Comfortable taking a project's goal and general direction and independently working out the detailed steps, timeline, and budget needed to deliver it.
  • Proficient with M365, Azure AD (Hybrid), Windows Server, Hyper-V, and standard networking protocols.
  • Experience managing cybersecurity tools (e.g., endpoint protection, MFA, email security).
  • Experience with Mobile Device Management (MDM) platforms.
  • Strong troubleshooting skills across hardware, software, and cloud platforms.
  • Basic scripting or automation knowledge (e.g., PowerShell).
  • Excellent verbal and written communication skills, including comfort presenting plans and status updates to non-technical leadership.
  • Strong organizational and time-management skills, with the ability to own multiple concurrent projects without close supervision.
• Preferred Qualifications
  • Experience working in an SMB/distribution or multi-location environment.
  • Experience working with or alongside a Managed Services Provider in a hybrid internal/external IT support model.
  • Familiarity with: IBM MaaS360, CodeTwo, Keeper, Mimecast, Freshdesk, ERP systems (Infor CSD is a plus), SD-WAN and Palo Alto VPN.
  • Formal project management training or certification (PMP, CAPM, or similar) is a plus, though demonstrated results carry more weight than credentials.

Work Conditions & Expectations

• Hybrid work allowed; however, home workspace must comply with company policy.
• Must be responsive and present during core business hours.
• Occasional travel to branch locations (~20%) required.
• Must be able to lift/move IT hardware (~70 lbs).

Pay

$90,000.00 - $110,000.00