IT Manager

About the role

PACCAR Inc is a global Fortune 500 company established in 1905 and a recognized leader in commercial vehicles, financial services, and customer support under internationally recognized brands such as Kenworth, Peterbilt, and DAF. Dynacraft, a PACCAR Company headquartered in McKinney, TX, is a diversified global manufacturer of PACCAR medium- and heavy-duty truck parts sold under the Kenworth, Peterbilt, and DAF nameplates, with manufacturing facilities in Louisville, KY, and McKinney, TX.

The IT Manager provides leadership and oversight of information technology operations for the Louisville facility, ensuring reliable delivery of IT services, infrastructure support, business applications, and end-user support while aligning with Dynacraft and PACCAR technology standards. This role leads local IT resources, supports plant operations, and partners with business leaders to identify technology needs and implement solutions that improve efficiency, productivity, and operational performance. The position reports directly to the Head of IT, Dynacraft, and works closely with the Louisville management team and PACCAR Information Technology Division teams. This position can be located in McKinney, Texas or Louisville, Kentucky.

Responsibilities

• Lead day-to-day IT operations for the Louisville facility
• Manage local IT staff and contractors, including coaching, development, and performance management
• Ensure the availability, reliability, and security of local infrastructure, networks, hardware, and business systems
• Coordinate infrastructure upgrades, system deployments, and technology projects as directed by the Head of IT
• Manage local inventory, deployment, and lifecycle management of computers, mobile devices, printers, scanners, and related equipment
• Serve as the primary point of contact for IT support and escalation within the Louisville facility
• Support plant operations through the effective use of business applications, ERP systems, manufacturing systems, and reporting tools
• Partner with operational leaders to identify process improvement opportunities and technology enhancements
• Coordinate user acceptance testing, training, and deployment activities for system changes and upgrades
• Support SAP-related business processes and collaborate with corporate IT teams on issue resolution and enhancements
• Assist with data integrity initiatives and reporting requirements
• Lead site-level IT projects and continuous improvement initiatives
• Participate in cross-functional teams that support plant operational objectives
• Execute technology roadmaps, standards, and initiatives developed by the Head of IT and PACCAR ITD
• Ensure project milestones, timelines, and deliverables are achieved
• Support the implementation of and adherence to PACCAR and Dynacraft cybersecurity standards and policies
• Ensure compliance with IT controls, audit requirements, and access management procedures
• Review and recommend user access requests in accordance with established approval processes
• Participate in security awareness and compliance initiatives
• Identify opportunities to improve system performance, operational efficiency, and user experience
• Participate in Lean, Six Sigma, and continuous improvement projects
• Monitor and report key operational metrics as assigned by the Head of IT
• Support the development of technology solutions that enhance business productivity and service delivery

Qualifications

• Minimum of 8 years of progressive information technology experience required
• Minimum of 3 to 5 years of leadership or supervisory experience preferred
• Experience supporting manufacturing operations is strongly preferred
• Proven experience managing technology projects and business system implementations
• Bachelor’s degree in information technology, Computer Science, Information Systems, Engineering, or a related field is required
• Master’s degree in information technology, Computer Science, Information Systems, Engineering, or a related field is preferred

Skills

• Strong understanding of IT infrastructure, networks, hardware, business applications, and end-user support
• Working knowledge of cybersecurity principles and IT governance practices
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to collaborate effectively with operations, leadership, and technical teams
• Demonstrated project management and organizational skills
• Continuous improvement mindset, with Lean or Six Sigma experience preferred
• Experience working with ERP systems, preferably SAP

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more