IT Leader, Head of ConceptOne Agency Management Platform

Key Responsibilities

• Provide regular, clear program updates to the Senior Business and IT Leadership Team and Board as required.
• Manage third-party suppliers, vendors and the project implementation team(s), ensuring contractual obligations are met and delivery milestones achieved.
• Large Systems Implementation – project implementation experience, acting as an architect or technical lead on insurance or financial systems
• Develop and maintain detailed project plans, RAID logs, and governance documentation throughout the program lifecycle.
• Demonstrate an understanding of enterprise reference data – like customer, account, security etc
• Demonstrable experience in Straight-Through Processing (STP) – ideally in the Insurance sector.
• Demonstrable understanding of end-to-end insurance broking processes, including policy lifecycle, client management, renewals, endorsements, and compliance requirements.
• Map current-state insurance broking processes against ConceptOne capabilities, identifying gaps, dependencies and opportunities for improvement.
• Lead end-to-end ConceptOne platform migration activities, including legacy system decommissioning, data mapping, parallel-run management, and cutover planning.
• Data Modeling – experience with logical data modeling and detailed modeling of inter-application data flows to element level
• Reference Data – experience with the use of centralized reference data sources

Overall Skills

• Work closely with technology & business teams to implement ConceptOne projects
• Provide Analysis & documentation expertise and guidance to projects working with Jencap business leaders
• Develop, analyze, document and review business, functional and non-functional requirements
• Develop customer-focused documentation for software solutions (e.g. Wireframes, Use Cases, business rules, etc.)
• Configure C1 platform to setup new workflows, business reference data, User Defined Tables, User Defined Fields/Forms etc
• Coordinating implementation and communication efforts with vendors and multiple business groups.
• Perform and coordinate the estimation of work
• Participate in system design and configuration activities
• Provide mentorship to team members.

Requirements

• 10+ years of experience with Concept One
• 15+ years of insurance experience
• Understanding or experience with Database design and Object-oriented concepts
• Analytical and critical thinking
• Great written and oral communication
• Experience with process mapping, group facilitation, data gathering and analysis, and phases of project life cycle (requirements gathering, design, development, deployment, training, and measuring effectiveness.)
• Bachelor's Degree or equivalent experience required.