IT Lead

Responsibilities

• Lead, coach, and develop IT staff, fostering a collaborative and high-performing team environment.
• Maintain or improve upon first response and resolution SLAs for the Helpdesk ticket queue.
• Oversee daily IT operations including network infrastructure, server systems, end-user support, cybersecurity, and enterprise applications.
• Manage IT projects from planning to completion, ensuring timelines, budgets, and quality expectations are met.
• Develop and implement IT policies, standards, and procedures to support efficient operations and robust security.
• Partner with the security department to maintain and enhance cybersecurity posture through monitoring, incident response, and security best practices.
• Partner with department leaders to evaluate technology needs and recommend solutions that support strategic objectives.
• Monitor system performance and capacity, performing upgrades and lifecycle maintenance when needed. Ensure compliance with applicable regulatory, legal, and organizational requirements.
• Prepare and manage the IT budget, forecasting costs and identifying opportunities for optimization.
• Provide escalation support for complex technical issues.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; 5 + years of equivalent experience may be considered.
• 5+ years of progressive experience in IT operations, systems administration, or network management.
• 2+ years of leadership or team-lead experience preferred.
• Familiarity of cloud platforms, cybersecurity frameworks, and end-user support environment.
• Excellent problem solving, communication, and organizational skills.
• Ability to work effectively with cross-functional teams and stakeholders at all levels.
• Experience with compliance frameworks (SOX, CMMC, NIST 800-171) is preferred but not required.
• Willingness to work full-time in office at our Greenwood Village, CO location.

Benefits

Benefits include medical, dental, and vision insurance, PTO, and a 401K. York Space Systems is an equal opportunity employer and provides a comprehensive benefits package.