IT Infrastructure & Operations Manager

About the Opportunity

The company has an exciting opportunity for someone passionate about sustainability and eager to be part of an innovative organization that's on a journey to transform the world's infrastructure. This role is seeking an IT Infrastructure & Operations Manager to work directly with the IT team, focusing on technical issues, providing solutions, enhancing the existing technology stack, and implementing new infrastructure into the organization's ecosystem. This position is part of the support team that services the entire company ecosystem and contributes to the overall health and success of the organization. The IT Infrastructure & Operations Manager needs to be agile, professional, and comfortable in a rapidly changing environment. The ideal candidate is trustworthy with confidential information, highly organized, self-motivated, possesses excellent communication skills, can think strategically, and works equally as well independently as with a team.

The organization is highly selective about the people it brings on board because its ecosystem depends on it. Change happens quickly here, and the company must maintain a strong team of honest, communicative, collaborative, open-minded, strategic, reliable, and driven team members. The company seeks ultra-creatives and superstar performers with self-awareness, a sense of humility, and a hunger to make a positive impact in the world. The company offers flexibility and endless growth opportunities to those who can harness their skills and talents and identify how and where to use them to add value. The support team is the heart of the ecosystem. It is a diverse group of bright, passionate, dedicated people, working together to make a real difference.

Key Responsibilities

• Manage the day-to-day operation, availability, and performance of the organization's IT infrastructure and operational services.
• Lead and develop the IT Operations team, fostering a culture of accountability, customer service, collaboration, and continuous improvement.
• Administer and maintain enterprise infrastructure, including networking, servers, storage, cloud services, endpoint management, identity platforms, and collaboration technologies.
• Oversee the administration, lifecycle management, and operational support of core SaaS platforms and IT systems, ensuring they remain secure, reliable, and aligned with business needs.
• Plan and execute infrastructure upgrades, technology refreshes, and operational improvement initiatives to maintain a modern and resilient IT environment.
• Manage enterprise backup, disaster recovery, and business continuity capabilities to minimize operational risk and downtime.
• Partner with the Information Security team to implement security best practices, vulnerability remediation, endpoint protection, and compliance requirements.
• Oversee IT operations, ensuring incidents, service requests, and changes are managed effectively while meeting established service levels.
• Develop and maintain infrastructure documentation, operational procedures, system inventories, and technical standards.
• Build and maintain strong relationships with technology vendors, managed service providers, and implementation partners, coordinating on-site engagements and ensuring successful delivery of infrastructure and technology initiatives.
• Serve as the primary IT owner for infrastructure-related vendor implementations, coordinating resources, validating deliverables, and ensuring smooth transition into ongoing operations.
• Collaborate closely with Enterprise Applications, Business Relationship Management, Cybersecurity, and business stakeholders to support enterprise technology projects and organizational priorities.
• Manage infrastructure-related budgets, technology licensing, maintenance agreements, and hardware lifecycle planning.
• Monitor infrastructure health, operational metrics, and system performance, identifying opportunities to improve reliability, efficiency, and user experience.
• Evaluate emerging technologies and recommend practical solutions that improve operational effectiveness, scalability, and service delivery.
• Other duties as assigned.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field required; equivalent combination of education and relevant experience will also be considered.
• Relevant industry certifications such as Microsoft, Cisco, CompTIA, ITIL, VMware, Azure, or AWS are preferred.
• 5+ years of experience in Operations, Cybersecurity Engineering, DevOps, or related roles.
• 3+ years of experience leading or supervising an IT operations, infrastructure, or service delivery team.
• Experience with IT service management (ITSM) processes, including Incident, Problem, Change, and Request Management; familiarity with ITIL principles is preferred.
• Experience with automation or scripting using Python, PowerShell, Bash, or similar languages, with familiarity securing or governing AI tools and platforms preferred.

Specific Skills / Abilities

• Critical Thinker
• Work in a fast-paced environment
• Solve complex problems
• Strategies and scale ideas and solutions
• Trustworthy and reliable
• Self-Starter and ability to work independently
• Ability to work with technical and non-technical staff
• Strong written and verbal communication skills

Great Place to Work

• A fast-paced, entrepreneurial culture focused on innovation.
• A flexible, autonomous work environment.
• A culture of respect, learning, and excellence.
• Experienced, highly talented experts as team peers.
• Growth and travel opportunities.
• A team of change-makers having a significant impact on people and the planet.

About the Organization

The organization is the main hub—a self-sustaining incubation platform for innovation—within a larger ecosystem focused on sustainable infrastructure. It provides the space, time, and resources necessary to take advanced technologies from ideation through development to launch. Teams are working hard to decentralize infrastructure and deploy innovative energy, water, and waste treatment solutions that are more sustainable and more profitable than those currently in existence. The aim is to guarantee clean water and renewable energy to everyone, everywhere. The organization is passionate about being change-makers who want to leave the world better than the way it was found. There is a strong sense of camaraderie between good-natured people who bring their A-game to work, every day, to make a difference. To work for the organization is to know that you are part of something special—something bigger than yourself.

Currently, the organization is deploying solutions that are immediately scalable and profitable, including EV charging, data center cooling, and waste to fuel systems. As the organization looks to the future, it intends to remain at the forefront of innovation, taking on grander challenges based on the needs of clients and of local economies. The hope is that the Sustainable Habitat for Innovation towards a Purpose (SHIP) will be a model that inspires people and businesses to join the journey so that together the best of what technology and the natural world can offer can be combined to ensure a regenerative/sustainable world for generations to come.

Position Details

• Full-Time or Part-Time: Full-Time
• Reports to: Director, IT
• Location: Remote