IT Hospital Contact Center Operator- Orlando Health - Wiregrass - Full Time

Position Summary

Telecommunications Operator at Orlando Health ensures efficient communication and outstanding customer service by managing high call volumes from patients, guests, and internal departments. This role is crucial for emergency response, call routing, and system monitoring.

Key Responsibilities

• Answer and process high-volume calls with professionalism and accuracy
• Dispatch and coordinate codes, trauma calls, and emergency notifications
• Monitor alarm systems and notify appropriate personnel in real time
• Utilize systems to process messages, work orders, and service requests
• Page physicians and on-call personnel as needed
• Initiate overhead announcements clearly and accurately
• Support 24/7 operations, including nights, weekends, and holidays

Additional Responsibilities

• Maintain on-call schedules
• Participate in training and professional development
• Support compliance and continuous improvement

Qualifications

• Education: High School Diploma or equivalent
• Experience: Call center or customer service experience preferred
• Licensure: None required