IT Hosp Contact Ctr Operator - Orlando Health - Health Central - Full Time - 6:00am-2:30pm

Position Summary

The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring.

Key Responsibilities

• Answer and process high-volume calls with professionalism and accuracy
• Dispatch and coordinate codes, trauma calls, and emergency notifications
• Monitor alarm systems and notify appropriate personnel in real time
• Transfer calls using warm handoffs
• Utilize systems to process messages, work orders, and service requests
• Page physicians and on-call personnel as needed
• Initiate overhead announcements clearly and accurately
• Support 24/7 operations, including nights, weekends, and holidays
• Follow all Orlando Health policies and emergency protocols (HICS)

Additional Responsibilities

• Maintain on-call schedules
• Participate in training and professional development
• Support compliance and continuous improvement

Qualifications

• High School Diploma or equivalent
• Call center or customer service experience preferred

What We're Looking For

• Strong communication and multitasking skills
• Ability to stay calm in high-pressure situations
• Attention to detail and accuracy
• Flexibility with scheduling