IT Helpdesk Technician

Responsibilities

• Serve as the first point of contact for staff technical issues via phone, tickets, and walk-ins
• Troubleshoot and resolve hardware, software, and connectivity problems
• Configure and prepare computers, printers, phones, and equipment
• Reset passwords, manage user accounts, and support Microsoft 365 applications
• Escalate complex issues with detailed notes and keep tickets up-to-date
• Provide friendly, clear support to staff with varied technical skills

Qualifications & Skills

• 0–2 years in IT support, help desk, or customer service
• Comfortable on the phone and troubleshooting Windows and Microsoft 365
• Reliable, organized, and an effective communicator
• Patient, professional, eager to learn, with a strong sense of dependability
• A+ certification or similar is a plus but not required