IT Helpdesk Technician

Responsibilities

• Oversight of daily performance of computer systems.
• Assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating system.
• Setup of equipment for employees’ use, performing or ensuring proper installation of cables, operating systems, and appropriate software.
• Attainment of technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Answer user inquiries regarding computer software and hardware operation to resolve problems.
• Installation and performance of minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Confer with staff, users, and management to establish requirements for new systems or modifications.
• Enter commands and observe systems functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken or installation activities.
• Development of training materials and procedures, or training users in the proper use of hardware or software.

Requirements

• Bachelor’s Degree in IT or a technically related field is a plus.
• At least two years’ related experience in company information technology.
• Excellent verbal and written communication skills with the ability to translate complex concepts into easily understood language.
• Ability to use software suites, presentation software, spreadsheets, and collaboration tools.
• Attention to details, organizational aptitude, and superior interaction skills necessary.

Benefits

• Full benefits package includes major medical, dental and vision with paid-time off and matching 401(k).