IT Helpdesk Specialist

About the Role

We’re hiring an IT Helpdesk Specialist I at our corporate office in Scottsdale, AZ. Join our growing corporate team and contribute to managing Arizona’s most beautiful apartment communities.

Why You’ll Love Working at Mark-Taylor

• Employee rent discounts (subject to availability at each community)
• Access to all Mark-Taylor amenities
• Employee appreciation events
• Opportunities for career growth
• 401(k) with robust company match
• Paid time off, sick time, holidays, and volunteer time
• Comprehensive Medical, Dental, and Vision benefits

Requirements

• One or more years of experience in technical support, help desk, desktop support, or a similar customer service and technology role; relevant education or certifications may substitute for experience
• Working knowledge of Windows operating systems, Microsoft 365 applications, mobile devices, printers, and common business technologies
• Basic understanding of user account administration, multifactor authentication, permissions, and network connectivity
• Strong troubleshooting, communication, customer service, organization, and time management skills
• Ability to prioritize multiple requests while following established processes and procedures
• High school diploma or equivalent required
• Valid driver's license with the ability to travel to supported locations as needed
• Associate's or Bachelor's degree in Information Technology or a related field is preferred
• CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or similar industry certifications is preferred
• Experience with Microsoft Entra ID, Active Directory, Microsoft Intune, Apple Business Manager, and enterprise ticketing systems is preferred

Responsibilities

• Serve as the primary point of contact for IT support requests, delivering timely and professional technical assistance to employees across the organization
• Troubleshoot and resolve hardware, software, Microsoft 365, mobile device, printer, and connectivity issues while accurately documenting support requests and resolutions
• Support user account administration, including password resets, access requests, employee onboarding and offboarding, and Microsoft 365 account management
• Configure, deploy, maintain, and troubleshoot Windows computers, mobile devices, peripherals, and other endpoint technologies while maintaining accurate asset records
• Provide technology support for corporate offices and residential communities, including workstations, conference room equipment, and other business technologies
• Escalate complex technical issues to senior IT team members with thorough documentation and diagnostic details
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures that support efficient service delivery
• Follow established cybersecurity, identity verification, and compliance standards to help protect company systems and information
• Participate in technology deployments, equipment refreshes, office moves, and other IT initiatives while delivering outstanding customer service