IT Helpdesk

About the role

Location: Charlotte, NC Area. W2-only contract role with potential to convert to full-time (no sponsorship). We are seeking a Help Desk Support Specialist to join a growing IT team. This role is ideal for someone who enjoys troubleshooting technical issues, supporting end users, and delivering excellent customer service in a fast-paced environment. Important: This position requires being onsite five days per week and is not eligible for remote or hybrid work.

Schedule

Full-Time | 100% Onsite (5 Days per Week)

Responsibilities

• Provide Tier 1 and Tier 2 technical support to end users via phone, email, and in person
• Troubleshoot and resolve hardware, software, network, printer, and mobile device issues
• Manage and prioritize support requests through the ticketing system
• Install, configure, and maintain desktops, laptops, peripherals, and applications
• Perform user account administration, password resets, and access management
• Escalate complex issues to appropriate technical teams when necessary
• Document solutions, processes, and issue resolutions
• Assist with employee onboarding, offboarding, and workstation setup
• Support IT projects, system upgrades, and technology deployments

Qualifications

• 3+ years of Help Desk, Desktop Support, or IT Support experience
• Strong troubleshooting skills across Windows environments and Microsoft applications
• Experience working with ticketing systems
• Excellent customer service and communication skills
• Ability to prioritize multiple requests and work independently
• Experience supporting hardware, software, printers, and mobile devices

Preferred Qualifications

• Experience with Active Directory, Microsoft 365, and user account administration
• Knowledge of networking fundamentals
• Exposure to ITIL processes or best practices

Benefits

• Medical, dental, and vision benefits
• Company 401(k) retirement plan
• Discretionary bonuses (eligible)