IT Helpdesk

About the role

As a member of the Morongo Basin Healthcare District (MBHD) team your mission is to improve the health and wellness of the communities we serve. You are expected to demonstrate the values of Commitment, Collaboration, Accountability, Dignity, and Integrity in all aspects of your employment. You are responsible for your safety and the safety of patients, visitors, and coworkers. You will be required to interact with patients, the public, co-workers, and management in fulfilling your mission. In your role as Helpdesk Coordinator you will report to the Manager, Operations.

Responsibilities

• Assist with IT helpdesk tickets to maintain phone system and SharePoint.
• Ensure electronic equipment is working properly.
• Coordinate with support technicians to ensure the efficient running of all equipment.

Requirements

• Occasionally lift and/or move up to 50 pounds.
• Travel within the service area.
• Regularly sit for long periods of time; spend extended time at a keyboard or telephone.
• Interface with others effectively.
• Occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.
• Notify management of any limitations or restrictions that may alter your ability to perform the essential functions of the position.

Qualifications

• High School Diploma or equivalent.
• Some college preferred in IT.
• IT Helpdesk Support experience preferred or strong IT capabilities.
• Current CA driver's license without restrictions required and ability to travel throughout the district.

Skills

• Expert in Microsoft Teams-SharePoint and Microsoft Office.
• Excellent oral and written communication skills.
• Demonstrate the values of Commitment, Collaboration, Accountability, Dignity, and Integrity.
• Ability to interact effectively with patients, the public, co-workers, and management.