IT Help Desk Technician – Zendesk/Ticketing Systems Experience

Responsibilities

• Help and assist IT staff as needed
• Respond to technical requests by phone, email, or ticketing system as needed to maintain SLAs and Help Desk coverage
• Track statistics on issue and problem resolutions
• Work with systems and network teams to resolve customer issues
• Answer help desk phone line and triage issues as needed
• Ensure duties are delegated properly and tasks are complete on time
• Asset management, shipping and tracking

Qualifications

• Excellent Customer Service
• 1 year in IT
• Proficient experience with Zendesk or similar help desk/ticketing systems
• Citrix Xen Desktop experience (nice but not required)
• Experience in Ring Central &/or applicable VOIP/PBX experience
• Familiarity with cloning/imaging software for desktops/laptops
• Hands on experience providing level 1 support
• Basic knowledge of Active directory or similar user management technology
• Ability to quickly diagnose technical problems in person or remotely
• Ability to manage/administer ticketing systems
• Mac experience preferred
• Windows Operating Systems Knowledge
• Understanding of general networking administration and Windows-based PC troubleshooting
• Understanding of basic hardware (laptop/desktop/hardware peripherals)

Compensation

Compensation range: $27.00- $35.00 per hour

About Us

Boomerang Healthcare is a leader in cutting-edge pain management techniques and rehabilitation programs that set the standard in holistic approaches for managing chronic pain. Our doctors are nationally known experts in the field and are deeply involved in clinical research focused on developing the treatment solutions of tomorrow. Boomerang Healthcare strives to be a diverse workforce that reflects, at all job levels, the patients we serve. We are an equal opportunity employer. Boomerang Healthcare is committed to compliance with the American Disabilities Act.