IT Help Desk Technician--Recent Graduates

What You’ll Be Doing

• Respond to users requests for information and assist in problem resolution and/or escalation.
• Deploy new/used desktops, laptops and tablets following internal deployment guides.
• Deploy and manage mobile phones including standard phones, Android phones and iOS phones.
• Pack and ship IT equipment.
• Aid in managing IT inventory.
• Aid in deploying copiers, printers and assist with setup of scan to email/folder on network copiers.
• Use internal ticket management solution to document and record all support inquires.
• Aid with application or system rollouts as directed by senior project leads.
• Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed.
• Strive to learn the job functions of the position’s immediate superior as well as peer-level positions with whom the individual interacts.

What You Will Need to Be Successful in This Role

• Demonstrated leadership and self-starter skills.
• Excellent communication skills both written and oral.
• Strong knowledge of Microsoft Office (Office 365), Windows 10 Enterprise.
• Strong knowledge of Android and iOS mobile operating systems.
• Ability to lift heavy packages (up to 50lbs).
• Ability to travel to job sites when required.
• Ability to work varying shifts if needed.

Requirements

BS or BA degree in computer science, business administration or related work experience required.

Qualifications

No qualifications specified.

Skills

No skills specified.

Benefits

• Competitive salary.
• Comprehensive medical, dental, and vision benefits – 100% of employee premiums are paid by the company.
• Generous retirement package includes: 10% retirement contribution made by the company and a company match up to 2% of your annual salary.
• Profit sharing.
• Discretionary annual bonus.
• Paid vacation and holidays.
• Harder University training and development, as well as other paid professional development opportunities.
• Team environment that promotes individual growth.

Pay

Salaried.

Schedule

Mon-Fri, 7am-4pm.