IT Help Desk Technician I

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Answers, evaluates, and prioritizes incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.
• Trains users on software and hardware.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Skills/ Requirements

• HS Diploma or equivalent required.
• Associate's Degree in Computer Science or related major preferred.
• Experience and/or training in technical support required.
• Must possess a valid AZ driver's license and clean driving record for the past five (5) years.
• Must possess excellent guest service skills, strong telephone etiquette, a self-starter wit the ability to follow up and complete tasks in a timely manner with minimum supervision.
• Strong interpersonal and communication skills, both written and oral.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must be able to work in a smoking environment.