IT Help Desk Technician I

Key Responsibilities

• Serve as the first point of contact for users seeking technical assistance
• Diagnose and troubleshoot hardware, software, and network issues via phone, email, and in-person
• Install, configure, and deploy computer systems, peripherals, and software applications
• Aid users with application issues and guide them in utilizing software effectively
• Maintain inventory of IT equipment and ensure proper software licensing
• Document, track, and manage support requests in the help desk ticketing system
• Provide basic IT training to staff on new technologies
• Collaborate with senior IT staff on the resolution of more complex issues
• Assist with IT projects and initiatives as assigned

Requirements

• Associate's degree in Information Technology, Computer Science, or related field preferred; equivalent work experience will be considered
• 1-2 years of experience in an IT support or help desk role
• Basic knowledge of computer hardware, software, and networking
• Familiarity with Windows OS and Microsoft Office applications
• Excellent communication skills with a strong customer service orientation
• Strong problem-solving skills and the ability to remain calm under pressure
• Ability to work independently and within a team environment
• Availability to work in the office and assist during emergencies or after hours as needed
• Availability to travel to various office locations and other job sites as needed

Physical Demands

• Must be able to regularly talk, hear, and operate various IT devices
• Occasional lifting of equipment up to 40 pounds may be required

Work Conditions

• The IT Help Desk Technician will primarily work in an office environment with frequent travel to other office locations to assist with technical support
• Routine office hours are expected, with flexibility needed for after-hours support during critical incidents or system upgrades

Benefits

• Typical base salary range for this position is $23.00 - $30.00 per hour and may vary depending upon skills, experience, education, and geographical location
• This is an hourly position paid bi-weekly
• Competitive salaries, profit sharing, and 401k
• Medical, Dental, and Vision Benefits
• Generous paid time off packages
• 9 Paid Holidays
• Flexible schedules
• Education reimbursement, Paid annual dues for professional and societal organizations
• BKF offers competitive and award-winning benefits and perks