IT Help Desk Technician

About the role

Provide excellent customer service to end-users, must be very well organized and able to work independently and with others in a team environment to resolve issues in an effective and timely manner. Experience in workstation support, network set up, performance monitoring, and system maintenance is preferred. Limited experience is accepted, but IT Certifications are strongly encouraged. Founded in 1989, Mid-Atlantic Finance has become the premier non-prime auto finance source in the automotive industry. Contributing to our continued success is the focus on technology, and our nearly 200 team members who provide world class service to our clients, customers and partners nationwide.

Responsibilities

• Ensure continual network stability, security and reliability by maintaining the local and wide area network hardware, software, and telecommunications equipment.
• Respond to and resolve end user requests for assistance concerning their phone systems, desktop problems, thin client support, printer’s and access to the network, and the operation of various software applications.
• Assist with network configurations, software support, server upgrades, data migrations, email needs, departmental moves and general network administration duties.
• Perform optimization of personal computer operating system; apply OS patches, troubleshoot communication devices including diagnosing problems and providing resolutions.
• Serve as the first contact with customers who need technical assistance via the phone or helpdesk ticket system.
• Perform troubleshooting using different diagnostic techniques
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Hands on experience with diagnosing and resolving basic technical issues
• Provide feedback on processes and make recommendations on areas to improve
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

Requirements

• In depth knowledge/set up of Windows 11, Microsoft Office 365
• In depth knowledge of Windows Server
• Understanding of Active Directory concepts and services (DNS, printing, DCHP, DFS, and GPO)
• Familiar with troubleshooting DNS, WINS, DCHP, and TCP/IP

Benefits

• $500 signing bonus
• Weekly pay
• Friday (payday)
• Medical insurance
• Dental insurance
• Vision insurance
• Employer paid Life Insurance
• 401k with Employer Match
• Accrue PTO from date of hire
• Advancement opportunities – we promote from within
• Referral Bonus

Pay

Starting pay is $17.00 per hour.

Schedule

Monday – Friday, rotating Saturday Shift (4 hours), OT as needed.