IT Help Desk Support Technician

Achieve Your Potential

This role offers a dynamic opportunity to contribute to a company culture that prioritizes safety, professionalism, and continuous improvement. Join a team that values innovation and collaboration.

About the role

At Graham Construction, we believe in fostering strong relationships both internally and externally. Our core values guide our actions every day: Living the Graham Mentality, Never Compromising Our Reputation, Doing Whatever It Takes to Get the Job Done, Being Professional, and Being ALL Committed to Safety.

Responsibilities

• Provide timely onsite and remote technical support for employee's hardware, software, and mobile devices.
• Perform regular maintenance tasks, including installation and upgrade of software.
• Maintain IT helpdesk emails and respond to requests.
• Determine solutions for issues and provide user assistance.
• Set up and install end-user PCs, laptops, tablets, and smartphones.
• Assist with new employee onboarding and IT training.
• Assist with IT initiatives and set up new employee's software and hardware devices.
• Resolve IT issues such as conference room technology, printers, and scanners.
• Perform other duties as assigned.

Requirements

Associates degree in information technology, computer science, cyber security, or related field. Two years of experience assisting end users in a IT capacity is preferred. Experience with Apple iOS support, PC, and familiarity with Windows server, Active Directory, O365 Admin, MS Office Suites, Microsoft Endpoint Manager is required.

Qualifications

• Outstanding communicator, both orally and in writing.
• Excellent customer service skills.
• Comfortable working in a fast-paced environment.
• Ability to prioritize tasks and work efficiently.
• Strong problem-solving and analytical thinking skills.
• Professional demeanor.

Skills

• Knowledge of Apple iOS Support.
• Experience with PC.
• Familiarity with Windows server, Active Directory, O365 Admin, MS Office Suites, and Microsoft Endpoint Manager.

Benefits

• 401K with a 6% immediate vesting match.
• Personalized growth opportunities.
• Two healthcare plans to choose from.
• Vision, Dental, and Life Insurance.
• Paid Time Off (9 company holidays annually).

Pay

$50,000 - $55,000 annually.

Schedule

Monday through Friday, onsite role. Expected travel 2-3 times per month, no overnight stays required.