IT Help Desk Specialist Level I

We are looking for a motivated, customer-focused contributor to provide exceptional technical support and ensure seamless day-to-day IT operations for TEAM RMS users. The IT Help Desk Support Specialist Level I will report to the IT Operations Manager and be instrumental in supporting our continued growth by enabling employees to work efficiently through dependable technology services.

Responsibilities

• Provide excellent and friendly technical support to local and remote end-users.
• Troubleshoot and resolve basic IT-related issues for laptops, printers, smartphones, and peripheral devices.
• Assist users with access to Office 365, VPN, multi-factor authentication, and other key applications.
• Serve as the on-site point of contact for the IT department, assisting with tasks that require local presence.
• Communicate effectively and proactively with the IT team to escalate issues, report progress, and ensure seamless alignment on operations.
• Collaborate with HR and IT teams to provide IT onboarding for new hires, including setting up computers, desks, monitors, and printers, as well as basic end-user orientation for IT systems.
• Document processes, contribute to the knowledge base, and create step-by-step guides or FAQs for common user issues.
• Maintain and manage an inventory of IT equipment, ensuring all devices are tracked throughout their lifecycle.
• Prepare and ship equipment to team members or external vendors when required.
• Assist with administrative tasks in Microsoft Office 365 Entra ID, Defender, and Exchange Admin Center under the guidance of the IT team.

Requirements

• A strong sense of ownership and accountability, taking responsibility for every IT request from start to finish.
• Minimum of two years of IT support experience, or an equivalent combination of education and relevant experience.
• Proven experience in end-user support and troubleshooting, including O365, Windows operating systems, and an understanding of basic networking systems and protocols.
• Passion for technology and a desire to stay up-to-date with the latest industry trends.
• Effective communication, active listening, and excellent customer care skills.
• Strong ability to multitask, adapt to changes, maintain productivity, and manage time efficiently.
• Working knowledge of diagnostic utilities to effectively identify and resolve issues.
• Willingness to learn and adapt in a fast-paced environment.
• A+ certification preferred.
• Ability to lift up to 35 pounds.

Benefits

• Company-sponsored medical, dental, and vision plan for employees and their dependents.
• 401(k) participation and match after 1 month of continuous service.
• Wellness program and learning development program.
• Life insurance and long-term disability coverage.
• Charitable contribution matching and volunteer time off.
• Employee assistance program.
• 12 paid federal holidays in addition to accrued vacation and sick time.
• For San Diego-based team members: daily catered meals, weekly massages, an onsite fitness center, a fully stocked pantry, happy hours, free parking, and more.

Pay

The California pay range for this position is $22–24 per hour. Compensation is based on several factors including skills, work experience, knowledge, abilities, and education.

About Us

TEAM Risk Management Strategies (TEAM RMS) is the national leader in the outsourced household employment market. Founded in 2003, we provide payroll, outsourced human resources, and risk management solutions, enabling individuals to choose and effectively manage their own in-home service providers. We specialize in fanatical customer service and partner with many of the nation’s largest blue-chip banks and financial institutions. We are a high-performing team pursuing aggressive growth targets, proud of our 93% client NPS, 15% organic revenue CAGR, and 99% revenue retention.

Our mission is to bring peace of mind and simplicity to household employment. Our vision is to be the top provider for household employment in the U.S.

Values

• We care deeply. We act with kindness and a deep sense of responsibility toward our clients, employees, each other, and all.
• We are thoughtful and thorough. We think through unasked questions because we know the small things matter.
• We see challenges as opportunities. We approach adversity with optimism and embrace even the toughest obstacles for the growth and wisdom they provide.
• We hold the bar high. We want to be the very best at what we do, hold ourselves and each other to a high standard, and will run through walls to achieve our goals.
• We serve with humility. There is no job too small. Great ideas can come from anyone.
• We celebrate our success and each other. Knowing how hard we work, we recognize the importance of celebrating each other and our wins along the journey.