IT Help Desk Representative (59526)

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance.
• Perform remote troubleshooting and provide clear instructions.
• Direct unresolved issues to the next level of support personnel.
• Record events and problems and log their resolutions.
• Determine the best solution based on the issue and details provided by end users.
• Follow-up and update the end user's status and information.
• Adapt to the problem-solving process as needed.

Qualifications

• Proven experience as help desk representative or other end users support role.
• Ability to diagnose and resolve basic computer/technical issues.
• Good understanding of computer systems, mobile devices and other tech products.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

Benefits

• Competitive pay and benefits package - with variable compensation program based on team performance.
• 401(k) with generous employer match benefit.
• A helpful, qualified, and available leadership.
• A caring, stable work environment.