IT Help Desk/ Part Time

Under the direct supervision of the IT Supervisor, this role provides administrative assistance in all areas of Information Technology, including IT support for vendors and staff, ticket management, and escalation of issues.

Schedule

• Morning, afternoon, and evening shifts, Monday through Sunday.
• Weekends required.
• Requests for specific days off require advance notification and supervisor approval.

Responsibilities

• Manage, assign, and complete IT Help Desk tickets, escalating as necessary.
• Provide IT support to all vendors and staff through various communication channels.
• Log detailed communications of problems diagnosed and resolved.
• Perform administrative duties, including but not limited to:
  • Scheduling meetings.
  • Ordering supplies and equipment.
  • Filing, printing, and scanning.
• Organize and distribute materials, supplies, and equipment across departments and locations.
• Partner with the recruiting/HR team to assist in coordinating onboarding/offboarding for employees.
• Maintain an accurate inventory of all IT equipment.
• Exhibit STAR (Service, Teamwork, Accountability, Respect) treatment to all customers and co-workers.
• Complete other duties as assigned.

Physical Requirements

• Sit and/or stand continuously for a full shift, including during lunch breaks.
• Requires bending, twisting, reaching, climbing, stooping, crouching, kneeling, lifting, and pulling.
• Move objects up to and exceeding 25 lbs. with reasonable accommodations.
• Office environment.

Requirements

• Must pass a pre-employment drug test.
• Must maintain a valid Cheyenne and Arapaho Gaming License.
• High School Diploma and/or equivalent experience.
• Advanced computer skills.
• Advanced verbal and written communication skills.
• IT support/troubleshooting experience preferred.

Salary: Negotiable