IT Help Desk Engineer

About the role

This role is fully remote; however, employees must reside within California's San Francisco Bay Area region, which includes the East, South, and North Bay. While day-to-day work is performed remotely, team members are encouraged to utilize our Napa office for collaboration, and periodic in-person meetings and team events are held there. Employees may also be required to travel to local client sites as business needs arise.

Responsibilities

• Provide remote IT support across a variety of systems and platforms
• Solve complex challenges with patience, curiosity, and a service-first mindset
• Collaborate closely with teammates to create consistently excellent client experiences
• Continuously learn new technologies and sharpen your craft
• Head onsite for hands-on installations, configurations, and troubleshooting as needed

Qualifications

• Must have 5 years minimum IT Help Desk experience
• Previous MSP experience required
• Reliable Transportation and Current Driver's license
• Strong aptitude for Customer Service
• Able and willing to collaborate as part of a team
• Respond to emergency situations effectively, maintaining poise and focus

Benefits

• Medical: Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays
• Career Pathing