IT Help Desk Support Engineer
Celestial Stars Arts Academy · Milwaukee, WI · 2 wk ago
On-siteInformation Technology$40–$43/hrFull-time
About the role
iSoftStone, Inc. is seeking an IT Help Desk Support Engineer to join our team in Milwaukee, Wisconsin. This is a remote role for candidates located within a 4‑hour drive of Milwaukee. Candidates must have permanent authorization to work in the United States; visa sponsorship is not available. The position provides Level 1 IT support for approximately 110 users across North America, supporting both a manufacturing facility in Milwaukee and distributed sales users across multiple U.S. states.
Responsibilities
- Provide Level 1 remote IT support via phone, email, and ticketing system.
- Troubleshoot PCs, laptops, printers, networks, software, and basic hardware issues.
- Support user onboarding, software installation, account setup, and basic access issues.
- Monitor and escalate network, firewall, switch, and infrastructure issues to the appropriate technical teams.
- Conduct weekly/bi‑weekly onsite IT inspections at the Milwaukee manufacturing facility.
- Provide onsite support for urgent factory IT incidents when required.
- Maintain IT asset and equipment inventories and documentation.
- Follow established IT support procedures, SLAs, and escalation processes.
- Coordinate with the Shanghai IT team for after‑hours support and issue escalation.
Qualifications
- Two+ years of experience in IT Help Desk, Desktop Support, or MSP environments.
- Strong troubleshooting skills across Windows PCs, Microsoft 365, networking, and common business applications.
- Basic understanding of LAN/WAN, switches, firewalls, Wi‑Fi, and endpoint management.
- Good communication and customer‑service skills.
- Ability to work independently and coordinate with offshore/global IT teams.
- Willingness to travel locally to the Milwaukee manufacturing site as needed.
- CompTIA A+, Network+, Microsoft, or equivalent certifications are a plus.
Pay
Pay rate: $40‑$43/hour.