IT Help Desk Analyst
Zachary Piper Solutions · Kansas City, MO · 1 mo ago
On-siteInformation Technology$50k–$55k/yrFull-time
Responsibilities
- Assist with IT support for devices/technologies including laptops, desktops, printers, mobile phones, and other network devices
- Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
- Work directly with employees and officials to troubleshoot and resolve technical issues
- Execute operations in support of the Enterprise Service Desk
- Meet service goals by opening and closing tickets, executing scripts, and answering calls
Requirements
- MUST HAVE COMPTIA SECURITY+ CERTIFICATION AND ACTIVE SECRET CLEARANCE
Qualifications
- Must have an Active Secret Clearance
- 1+ Years of IT experience
- Active IAT II Certification: CompTIA Security+, CCNA Security, CySA+, or equivalent/higher
- Experience with troubleshooting, ticketing systems, and support for IT devices
Benefits
- Full Standard Benefits: PTO, Paid Holidays, Medical, Dental, Vision, 401K, Sick leave as required by law
Pay
- Salary: $50,000 - 55,000/year