IT Healthcare UKG Workforce Management (WFM) Manager

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare. Benefits include comprehensive health benefits, student loan repayment assistance, family-focused benefits, wellness incentives, and ongoing mentorship and leadership programs.

Responsibilities

• Workforce Management Platform Ownership: Lead end-to-end ownership of the UKG WFM platform, establish governance, standards, and best practices for workforce management processes.

• Timekeeping & Attendance: Oversee enterprise timekeeping and attendance management, ensuring accuracy and compliance.

• Scheduling & Advanced Scheduling: Lead delivery and optimization of staff scheduling and advanced scheduling capabilities, aligning with clinical staffing models and operational requirements.

• Clinical Scheduling Extensions: Support and expand clinical scheduling capabilities, enabling flexible models for complex care settings.

• Productivity & Labor Management: Implement and enhance productivity tracking and labor management tools, defining and monitoring workforce KPIs.

• Analytics, Data Hub & Dashboards: Lead development and governance of analytics, data hub integrations, and executive dashboards, delivering real-time workforce metrics.

• Integration & Interoperability: Oversee integration of UKG with enterprise systems, ensuring seamless data flow and API/middleware solutions.

• Leadership & Stakeholder Engagement: Lead and develop a team, serve as primary liaison across HR, Finance, Payroll, and Clinical Operations, facilitate steering committees, and communicate updates.

Qualifications

• 7+ years of experience in workforce management systems, with a strong focus on UKG (Dimensions/Pro WFM).

• 5+ years of leadership or management experience.

• Deep functional knowledge of: Timekeeping and attendance, Healthcare Staff scheduling and advanced scheduling, Workforce analytics and reporting.

• Experience in healthcare workforce operations.

• Familiarity with integrations involving PeopleSoft, Epic, QGenda, StrataJazz, AbsenceSoft or similar systems.

• Experience building data hubs, dashboards, and executive reporting tools.

• Knowledge of labor laws, union rules, and regulatory compliance in healthcare settings.