IT Generalist - Field Technician

Responsibilities

• Support Center – respond to calls, emails & tickets to resolve end user issues through remote or hands-on support
• Repair, rebuild, prepare & deploy new equipment as needed, including end user equipment such as computers & phones, as well as enterprise equipment such as firewalls, switches, access points & UPS units
• Resolve dial tone & other phone system issues
• Documentation – Inventory, Support Center, Hardware, Software
• Support organization-wide Hikvision Camera System
• Support organization-wide server-based Nurse & Emergency Call Systems
• Collaborate with others to assess, design, implement, troubleshoot, monitor & improve the organization’s network & technology as the organization grows

Qualifications

• Minimum 2 years’ experience supporting the I/T needs for multiple locations
• Customer 1st Mentality
• Proficient with MS Office Suite of products, including Microsoft 365
• Knowledge & working experience with Active Directory
• Knowledge & working experience with Microsoft Windows O/S
• Knowledge of network cabling
• Cisco VoIP experience
• Organized and Detail Oriented
• A+ certification (additional I/T related certification is a plus)
• BS degree with an I/T or business related major or equivalent work experience
• Experience with Office365, working in a hybrid environment
• Must be able to lift up to 75 lbs, climb ladders & maneuver in cramped IT closets
• Strong written, verbal & interpersonal communications skills as well as an ability to work well independently & in a team environment.
• Must have reliable transportation and be willing to travel (locally or regionally)

Benefits

• Health & Wellness
• Financial Security
• Growth & Development