IT Frontline Support Technician III

About the role

J-U-B ENGINEERS, Inc. is seeking a Level 3 Frontline Technician to join our IT team in Meridian, Idaho. This position serves as the main technical resource for the frontline team and works closely with the Level 4 Lead.

Responsibilities

• Provide advanced AEC technical support: Perform expert maintenance and root-cause analysis for corporate workstations and specialized AEC software suites, including Autodesk, Bentley, and ESRI.
• Prioritize Area: Advanced endpoint hardware troubleshooting skills. Strong deployment and endpoint imaging experience preferred.
• Mentor & "Stop-and-Teach": Serve as a knowledge bridge for entry-level staff and interns. Pause and clarify the rationale behind fixes to build technical redundancy across the team.
• Convert complex technical solutions into standardized articles, enabling junior technicians to resolve similar issues independently.
• Endpoint & Network Operations: Diagnose connectivity issues and optimize Windows system performance for large engineering datasets using command-line and packet-capture tools.
• Act as a Security Liaison: Assist the Administration and Security team with Active Directory tasks using Just-in-Time (JIT) access.
• Participate in routine stand-up meetings and cross-functional project sessions to eliminate technical silos and promote a "security-first" culture.

Requirements

• Minimum six years of progressive IT support experience, including a proven record of resolving complex endpoint issues.
• Required Certifications: CompTIA A+, Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).
• Preferred Certifications: CompTIA Network+, Security+, Cisco CCNA.
• A bachelor’s degree in an information technology-related field is required.

What We Offer

• Competitive salary: $33.50-$40.00 per hour, depending on experience.
• Professional development and career growth opportunities.
• Coaching and Mentorship programs.
• Performance bonuses for qualified employees.
• Generous vacation and sick leave programs (increases with tenure).
• Medical, dental, vision, life, and disability insurance.
• 401(k) with company match and profit sharing.
• Education Reimbursement.
• Paid Holidays.
• Health club subsidy.
• A collaborative, team-centered work environment.
• Employee ownership opportunities after qualified years of service.

See our website for more benefit details.