IT Field Technician

About the role

This position involves providing comprehensive technical support for hardware, software, and network systems in a field environment. The role requires a seasoned professional with extensive experience in troubleshooting, installing, and upgrading Windows 10 systems, as well as supporting networking and communication technologies. The individual will work primarily on-site, supporting clients and maintaining infrastructure across West Texas.

Responsibilities

• Perform hardware and software troubleshooting, installation, and upgrades on Windows 10 systems.
• Install, configure, and troubleshoot Microsoft Office applications and other desktop software.
• Provide network support, including LAN/WAN configuration, cable installation (Cat5, Cat6, Fiber), and network communications troubleshooting.
• Rack and stack networking equipment in technical environments.
• Maintain and support communication technologies such as Cisco, Aruba, and Ubiquiti radios.
• Support mobile device enrollment, application deployment, and updates on iOS platforms.
• Manage Active Directory user and computer objects, including implementing Group Policy basics.
• Document technical processes and incident reports accurately within service management systems.
• Utilize rental vehicles for daily travel within West Texas, including overnight stays as required.
• Communicate effectively with clients and team members regarding technical issues, solutions, and project updates.

Requirements

• 5-10 years of experience in field technical support, network installation, and troubleshooting.
• Strong customer service and communication skills.
• Proficient in Windows 10, Microsoft Office, and troubleshooting desktop software.
• Demonstrated experience with hardware installation and troubleshooting.
• Knowledge of LAN/WAN technologies, cable installation, and network communications.
• Familiarity with Cisco, Aruba, and Ubiquiti radio technologies is highly preferred.
• Experience with Microsoft SCCM/Intune, Citrix, and Active Directory concepts is a plus.
• Valid driver’s license and ability to operate rental vehicles.
• Flexibility to travel daily within West Texas, including overnight stays.
• Ability to work on-site in Midland, TX.

Pay

$30.00 – $35.00 hourly

Schedule

This position is based in office and requires the employee to work on-site.