IT Field Svcs Specialist I

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center. At Harris Health, we prioritize the well-being of our most valuable asset--our people--ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

Job Summary

The Field Services Specialist I is responsible for providing support to the users of the District's information technology systems including: PCs, Fax Machines, Mobile carts, End User Computing Mobile Devices, IP Phones, Video Conferencing, TV Headend, PC Operating System, Business Software, Monitors, Thin Clients, Printers and related peripheral equipment related to operating characteristics of current Windows desktop operating system. Managing assigned tickets and projects/work orders within the prescribed service level agreement. Meeting productivity goals. The role includes on-site support and help desk support.

Qualifications

• High school diploma/GED required; Associate degree preferred
• HDI Desktop Support Technician certification required within 6 months of hiring
• Minimum of 2 years' experience repairing and supporting IT equipment and software
• Communication skills: Above Average Verbal (Heavy Public Contact), Writing/Composing Correspondence, Writing/Composing Reports
• Other skills: Analytical, PC, Word

Schedule & Requirements

• Work Schedule: Weekends, Holidays, Flexible, Overtime, On Call
• Drive company vehicle, must have valid driver's license and clear driving record
• On call duty after 9 months of hiring