IT Field Support Technician

Position Summary

We are looking for a detail-oriented and customer-focused IT Support Technician to join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.

Compensation

$25.00 - $28.00/hour in addition to a competitive bonus plan

Duties / Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems
• Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)
• Aid with onboarding and offboarding tasks, including setup and decommissioning of user devices
• Maintain inventory of IT assets and track hardware/software assignments
• Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment
• Contribute to knowledge base articles and technical documentation

Education And Experience

• High School Diploma or relative experience in similar role
• 1–3 years of experience in a technical support or help desk role
• Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking
• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)
• Excellent troubleshooting, analytical, and communication skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong customer service orientation and a proactive approach to solving problems

Physical Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Preferred Skills

• IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar
• Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine)
• Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)
• Knowledge of cloud platforms and SaaS applications

Benefits

• Medical
• Dental
• Vision
• AD&D
• Short and long-term disability
• Life insurance
• Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program