IT Field Support Technician

Job Responsibilities

• Ability to travel to remote locations
• Own vehicle for driving to different locations and supporting end users
• Mileage will be reimbursed
• Available on-call support during weekends/holidays as requested
• Provide deskside, OSS, and FSO technical support to Desktop PCs, Laptops, Tablets, Smartphones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting
• Provide high level of customer satisfaction and strong communicator in both verbal and written communication in the local language
• Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines
• Accurately test, identify, prepare, repair, resolve, and document end user technical issues relating to Desktop support
• Provide infrastructure administration functions
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Troubleshoot and resolve software issues; OS Imaging/reimaging and associated systems administration activities
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensure regular customer interaction to adhere with update SLAs and high levels of customer service
• Provide daily ticket updates to ensure users are fully updated on updates
• Perform asset inventory activities as needed
• Provide end user training and guidance on the use of hardware and software
• Recommend and/or perform upgrades to end user devices
• Work in a BAU and/or project-based environment requiring flexibility and teamwork

Skills Required

• Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
• Strong technical skills in Microsoft Windows 11 (including legacy versions), Office 365, Teams, Google, Service Now and other well-known applications
• Administration experience of Azure, Intune, MS Active Directory users & groups, policies and management concepts
• Effective communication in English and/or local language
• Basic known workings of LAN technologies and hardware
• Able to support technically video conferencing equipment

Notes

• All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.