IT Field Support Services Technician

We need to output HTML fragment with sections as per rules. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the job description. First, we have an introductory paragraph: "Job Description As CohnReznick grows, so do our career opportunities...." This is about the firm. Could be "About the role" or maybe "About the firm". The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have "About the role" heading with prose describing the role and firm. We must not repeat the job title as a heading. The job title is "IT Field Support Services Technician". Not to be used as heading. We need to include sections only when there is real specific content. Let's extract content: - About the role: The description includes firm overview, hybrid work, why CohnReznick, etc. Could be placed under About the role. - Responsibilities: There's a "YOUR ROLE. Responsibilities Include But Not Limited To" bullet list. So we need a Responsibilities section with

• . - Requirements: There's "Your Experience." list of soft skills/experience. Could be Requirements or Qualifications. There's also "Education And Professional Requirements". So we have both Requirements (experience) and Qualifications (education/certs). Also "The Technical Skills That Candidates Should Have Include" is Skills. - Benefits: The posting mentions "We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer." Also later: "Salary is one component of the CohnReznick total rewards package, which includes a discretionary performance bonus, generous paid time off, expanded and inclusive parental benefits, to name a few." So we have benefits content. - Pay: There's salary range: "In Maryland, the salary range for a Coordinator is $69,000 to $95,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws." So we have Pay section. - Schedule: There's hybrid work info: "While the cadence of in-office presence is determined at the team level, our professionals are encouraged to be in the office/together in person on average 3 days a week." Also "CohnReznick is a hybrid firm and most of our professionals are located within a commutable distance to one of our offices. This position is considered hybrid which means team members are expected to be thoughtful and intentional in how they create opportunities for in-person collaboration." So we have schedule/hybrid info. We must not include sections with filler like "commensurate with experience". Not present. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. At the end there is EEO statement, accommodation contact, etc. Must remove those. Also remove "Universal Job Standards" paragraph? That's more about encouraging to apply; could be considered boilerplate? It's not exactly EEO but it's a generic statement encouraging applications. Might be considered boilerplate; but it's not explicitly listed as to remove. However it's generic and could be considered filler. The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." The "Universal Job Standards" paragraph is not exactly those categories, but it's a generic encouragement to apply; could be considered application instructions? It says "if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply." That's somewhat application encouragement. Might be considered application instructions? Safer to remove it as it's not substantive about the role. Also the paragraph about "Studies have shown that we are less likely to apply to jobs unless we meet every single qualification." That's generic. I'd remove that. Also remove the paragraph about "In addition, please take a moment to review our Universal Job Standards." and the following encouragement. Also remove the later EEO statement and accommodation contact, and the third-party recruiter notice, and the hashtags. Also remove the duplicated lines like "CohnReznick" repeated. Now we need to preserve all substantive information. Let's extract substantive paragraphs: Intro: "As CohnReznick grows, so do our career opportunities. As one of the nation’s top professional services firms, CohnReznick creates rewarding careers in advisory, assurance, and tax with team members who value innovation and collaboration in everything they do! CohnReznick helps organizations optimize performance, manage risk, and maximize value through CohnReznick LLP (assurance services) and CohnReznick Advisory LLC (advisory and tax services). Together, the firm provides leaders with deep industry knowledge and relationships, solutions to address clients’ unique business goals and risks, and insight on how emerging market forces can drive opportunity. With offices nationwide, the firm serves organizations around the world as an independent member of Nexia. We currently have an exciting career opportunity for an IT Field Support Services Technician to join the team in our Bethesda office. CohnReznick is a hybrid firm and most of our professionals are located within a commutable distance to one of our offices. This position is considered hybrid which means team members are expected to be thoughtful and intentional in how they create opportunities for in-person collaboration. While the cadence of in-office presence is determined at the team level, our professionals are encouraged to be in the office/together in person on average 3 days a week." That's good for About the role and maybe Schedule hybrid info. But we have separate Schedule section. Next: "WHY COHNREZNICK? At CohnReznick, we’re united by a common mission to create opportunity, value, and trust for our clients, our people, and our communities. Whether it’s working alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your “why” at the firm. We believe it’s important to balance work with everyday life – and make time for enjoyment and fun. We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer." That's Benefits (and maybe About the role). We'll put Benefits section. Next: "YOUR ROLE. Responsibilities Include But Not Limited To Partnering with the IT Service Desk to resolve user issues in the offices Identifying and documenting solutions for knowledge base articles Adhering to established ITSM processes when responding to CohnReznick’s IT support structure involving Incidents, requests, tasks, etc. Providing on-site user support to troubleshoot and resolve issues involving hardware, software, connectivity, etc Coordinating with and escalating problems to more subject matter experts (when necessary) to resolve a user’s issues Utilizing remote management tools to assist users and resolve issues Assisting international users with network and file access Working with Office Services and Facilities Teams to support the technology services being provided in offices Working in our Baltimore, MD, Bethesda, MD, and Tyson’s Corner VA offices. There, you will directly work (both in person and virtually) with CohnReznick’s user community to resolve their technology issues." We need to turn that into a list. Next: "Your Experience. The successful candidate will have: Effectively communicate (both verbally and in written form) to people at all levels of the Firm Work collaboratively with IT management and peers on projects Work independently and manage multiple tasks simultaneously Maintain an organized and efficient work area, Manage all necessary technology supplies and equipment used in the office Work in an effective and consistent manner while maintaining compliance with established directives, policies, and best practices Maintain a professional manner and appearance in the workplace Demonstrate integrity at all times (both in and outside the workplace) Maintain confidentiality, security discretion regarding all firm issues and information Possess the ability to apply critical thinking and a methodical approach to problem identification and resolution Manage support tickets assigned to them, ensuring their timely update and resolution Accommodate flexible work hours, including occasional weekends Travel to other office locations as needed" That's Requirements (experience/soft skills). Next: "The Technical Skills That Candidates Should Have Include Installation and maintenance of Windows operating systems Local Area Networking (LAN) and TCP/IP concepts and tolls – specifically those applicable to a Microsoft networking environment Information technology security concepts and tools (e.g., antivirus, spam blockers, etc.) The installation and use of Microsoft Office , O365/OneDrive, MS Teams, and other common applications The use of ServiceNow (or similar ITSM tools)" That's Skills. Next: "Education And Professional Requirements 1+ years of IT support experience in a Microsoft environment 2 or 4 year degree (Computer Science or Information Systems majors are preferred) Possession of CompTIA A+, Network+, or Microsoft certifications is preferred, but not required" That's Qualifications (education/certs). Note there is also experience requirement (1+ years) which could be part of Qualifications or Requirements. But we already have Requirements for experience/soft skills; we could put the 1+ years experience under Qualifications as well. However we must not duplicate content. We could split: Requirements (soft skills/experience) and Qualifications (education/certs). The 1+ years experience is a requirement; we could include it under Qualifications as "Experience: 1+ years of IT support in a Microsoft environment". Or we could keep it under Requirements. Let's decide: We'll put under Qualifications the education and certifications, and also mention the 1+ years experience as part of Qualifications (since it's a requirement). But we already have a Requirements section for soft skills and experience like communication, teamwork, etc. The 1+ years experience is a baseline requirement; we could include it under Qualifications as well. To avoid duplication, we could include it under Qualifications only, and keep Requirements for soft skills only. However the "Your Experience." list includes many soft skills and also includes "Accommodate flexible work hours, including occasional weekends Travel to other office locations as needed". That's more about schedule/flexibility. Could be part of Requirements. Thus we can have: - Requirements: list of soft skills and work habits (communication, collaboration, independent work, organized area, compliance, professional appearance, integrity, confidentiality, critical thinking, ticket management, flexible hours, travel). That matches the "Your Experience." list. - Qualifications: education (2 or 4 year degree, CS/IS preferred), certifications (CompTIA A+, Network+, Microsoft preferred), and experience requirement (1+ years IT support in Microsoft environment). We'll include that. Now Benefits: we have robust Total Rewards package: generous PTO, flexible work environment, expanded parental leave, extensive learning & development, paid time off to volunteer, discretionary performance bonus, generous paid time off, expanded and inclusive parental benefits. We'll combine. Pay: salary range $69,000 to $95,000 (for Coordinator). Note the job title is IT Field Support Services Technician, but they give salary range for a Coordinator. Might be a mismatch but we must preserve as given. We'll include Pay section with that info. Schedule: hybrid expectation: average 3 days a week in office, thoughtful intentional in-person collaboration, commutable distance, etc. We'll include Schedule section. Now we need to output HTML fragment with

  headings and

  • for lists,

    for prose. We must not include any markdown code fences. We must not include or . We'll produce something like:

    About the role

    ... prose ...

    Responsibilities

    • ...
    ...

    Requirements