IT Field Services & Support Technician
Amer Sports is a global collective of iconic sports and outdoor brands, powered by a community of people who share a passion for authenticity, impact, and excellence. We bring together leading brands, talented teams, and a culture built on collaboration.
About the role
The IT Field Services & Support Technician is primarily responsible for providing end-user support of computer hardware and software, Active Directory account access, IP phones, Laser Printers, Label printers, mobile devices and all other peripheral devices to internal staff at Amer Sports’ Distribution Center in Pittston Township, Pennsylvania. They are responsible for helping create/maintain Windows OS images and deployment solutions and handling escalations from the Global Service Desk analysts. This role supports AMER leased locations in the Pittston, PA area, specifically at GM 460 Research Drive, Pittston, PA.
Responsibilities
- Provides end users with technical support via remote access, phone and email.
- Handle escalations and provide documentation for the Global Service Desk analysts.
- Install/upgrade and troubleshoot software related issues.
- Provide high level support on a large-scale environment for InTune/Jamf MDM solutions.
- Create and maintain Windows OS images using Microsoft deployment technology (MDT, WDS and Autopilot).
- Maintain Mac environment using JAMF MDM solution.
- Obtain a good understanding of the Amer Sports/Wilson environment’s software and have the ability to provide software training to clients when needed.
- Learn the different applications/systems and processes used on a daily basis by the support team.
- Provides tier 2 support on 3CX PBX and telephony related applications.
- Ability to deploy/monitor software packages deployed via SCCM/InTune/Jamf.
- Ability to organize and purchase large amounts of hardware orders (laptops, misc equipment).
- Support MS Teams audio/video equipment for small and large conference room areas.
- Weekend and/or after-hour work may be scheduled as necessary.
- Creation and upkeep of support documentation.
- Ability to lift 50lbs.
- Some limited evening/weekends support may be required.
- Some travel required – up to 5%.
Requirements
- 4+ years’ experience in a PC/Telecom network environment.
- Bachelor’s degree in Computer Information Systems and/or relevant experience. Equivalent professional experience will also be considered.
- Technical knowledge of Mac OSX, Windows 11, 10 and Windows Server operating systems.
- Familiar with Internet related applications such as E-Mail clients, FTP clients and Web Browsers.
- Experience configuring local security policies and group policy management.
- Experience configuring mobile devices (i.e. Android/iOS devices).
- Experience troubleshooting VPN technologies.
- SCCM/InTune/MDM experience is required.
- Familiar with telecom protocols, SIP, PSTN, PRIs etc.
- Required certification in one of the following applications/skills: 3CX/MCP/JAMF/Intune/Network+.
- Good communication and interpersonal skills.
- Ability to assist the Global Service Desk analysts’ team.
- Ability to work toward corporate objectives.
- Able to work independently and efficiently to meet deadlines but also have the ability to work with others and obtain cooperation internally and with outside parties.
- Quality of work includes timeliness, completeness and accuracy.
- Knowledge of department functions so that operations run smoothly in manager’s absence.
- Regular and predictable attendance is an essential function of the job.
- 3CX, MCP, JAMF, Network+, Security+ and/or InTune certifications are a plus.
Benefits
- Medical, dental and vision
- 401k with company match
- Life insurance
- Pre-tax transit discounts
- Paid maternity/paternity leave
- Smart casual dress
- Employee product benefits: Enjoy access to employee discounts on quality products from our iconic brands.
Pay
A reasonable estimate of the annual pay range is $65,000 - $78,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education, and/or training. Please note that the range reflects the base pay only and does not include our competitive bonus program.