IT Field Services Technician
MB2 Dental · Carrollton, TX · 2 wk ago
On-siteInformation TechnologyFull-time
Key Responsibilities
- Field Services & Deployment
- Deploy, configure, and support IT equipment at practice locations and headquarters
- Perform onsite installations and refreshes of PC and Mac systems
- Cookordinate IT equipment rollouts, relocations, and decommissions across multiple sites
- Onsite IT Assessments
- Conduct comprehensive onsite IT practice assessments
- Identify risks, gaps, and improvement opportunities
- Document findings and recommend remediation plans
- Partner with IT leadership to standardize and improve onsite IT environments
- Onsite Support & Field Coverage
- Provide on-site IT support for local DFW practices and remote sites
- Travel frequently to support multi-site operations, including potential out-of-state locations
- Serve as a trusted technical resource for end users, vendors, and leadership at supported locations
- Advanced & Tier 3 Support
- Act as Tier 3 escalation support for the Service Desk
- Resolve complex hardware, software, and infrastructure issues
- Diagnose and resolve advanced Windows, macOS, and networking issues
- Contribute to long-term resolution strategies
- Server & Virtual Infrastructure Support
- Support Windows Server environments
- Assist with server and virtual machine provisioning, maintenance, troubleshooting, and patching
- Collaborate with infrastructure and security teams on system reliability and performance
- Documentation & Process Improvement
- Create and maintain clear technical documentation, SOPs, and knowledge base articles
- Track work, changes, and assets using IT service management and documentation tools
- Provide suggestions to improve processes based on support experience
- On-Call & After-Hours Support
- Provide after-hours and weekend support as required to maintain business continuity
- 4+ years of experience in IT Support, Field Services, or Infrastructure roles
- Intermediate to strong experience with: Windows Server environments, Active Directory administration, Windows OS and macOS support, PC and workstation installations and troubleshooting
- Demonstrated experience supporting users onsite across multiple locations
- Strong troubleshooting, documentation, and customer service skills
- Ability to work independently and manage multiple priorities in a field-based role
- Willingness and ability to travel frequently, including occasional out-of-state travel
- Valid driver’s license
- Industry certifications such as: CompTIA A+, CompTIA Network+
- ITIL Foundation
- Experience supporting dental, clinical, or multi-practice environments (preferred)
- Familiarity with virtualization platforms (VMware, Hyper-V, or similar)
- Experience working in hybrid or enterprise IT environments