IT Field Services Technician

About the role

Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals.

Responsibilities

• Provide timely support of issues and questions utilizing the company’s ticketing system.
• Procure, provision, configure, upgrade, repair, and maintain end user technology including:
  • PCs, laptops, tablets and peripherals
  • Point of sale hardware
  • Wireless handhelds and printers
  • Cellular devices including phones and hotspots
• Maintain equipment depot to ensure requests are handled in a reasonable timeframe.
• Configure and support a variety of applications in use throughout the organization.
• Configure and support VPN, soft phone, and other tele-workforce technologies.
• Ensure IT policies and procedures are followed and enforced for:
  • Asset tracking
  • Device encryption
  • Anti-malware protection
  • Multi-factor authentication
  • Patching of operating systems and applications
  • Other operational and security related processes
• Analyze systems data to help ensure system conformance to standards.
• Document standard operating procedures and system configuration standards to drive consistency.
• Utilize scripting to efficiently deploy changes across multiple systems and platforms.
• Provide off hours on-call assistance for urgent service affecting issues.
• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.