IT Field Resource

About the role

The IT Field Resource is responsible for performing IT-related duties on a professional level while working closely with the nursing homes in their markets to ensure system operations are fully functional.

Responsibilities

• Deploy, Service & Order Equipment.
• Install Networking & Telco Equipment.
• Process Warranty Request & Returns.
• MDM Management.
• Process Zendesk Tickets & Equipment Quotes.
• Manage Service Now Directory.
• Attend Team Meetings and Culture Events.
• Local in-market travel – Phoenix and Tucson areas.
• Out of market travel – (limited basis).
• Support Facility Administration, Nursing and Service Center Team Members.
• Reconcile Your AMEX Concur Expenses.
• Aid Fellow Field Ops Team Members.
• Project Management.

Preferred Qualifications

• Possess an Associates/Bachelor's Degree in Computer Science or a similar IT Field support role such as Help Desk Tier 1, Tier 2, or Tier 3 experience.
• 5+ years of direct hands-on experience supporting 100+ users or multiple locations.
• Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day.
• Possesses knowledge and a basic understanding of IT cabling infrastructure and how to troubleshoot level 1 and 2 support issues.
• Intermediate to advance knowledge using HP Computers, Lenovo Computers, Dell Computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android Devices, iPhone, Zendesk, Service Now, and Imaging Computers for deployment.
• Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem.
• Intermediate knowledge of Windows OS 8.1, 10, and 11.
• Knowledge of mobile device management and configuration tool.

Working Conditions

• We support 24/7 operations.
• This position requires extensive local travel (75%+), must be able drive distances of up to 4 hours as needed.
• Monthly, or as needed, air travel is also necessary in this position.
• Most work is performed in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas may be necessary in specific situations.
• This position does pose some risk of injury from falls, burns from equipment, odors, exposed to dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants.

What We Offer

• We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans.
• We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars.

Additional Information

• Pre-employment criminal background screening required.