IT Field Communications Specialist II / III / Senior

About the role

The IT Field Communications Specialist plays a vital role in keeping our enterprise and field-based systems connected, resilient, and operational. This role ensures that critical communications assets are properly installed, maintained, and improved so energy services remain reliable—even during disruptions.

Responsibilities

• Install, maintain, and support enterprise and field-based communications equipment to ensure reliable service delivery
• Maintain and troubleshoot technical assets, restoring services quickly when issues arise
• Support disaster recovery efforts by redesigning traffic routing to restore communications and minimize downtime
• Cover coordination and direction of third-party vendors or partners when escalated support is needed

Requirements

• Experience installing and maintaining enterprise or field-based communications systems
• Hands-on troubleshooting skills with a focus on restoring service and reliability
• Experience coordinating with third-party or vendor support teams during escalations

Qualifications

• A self-directed, dependable professional who works well independently and in collaboration with others

Skills

• Personal computer skills including working knowledge of both hardware fundamentals and software applications
• Ability to travel statewide, work outdoors, and work overtime

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off

Pay

• Competitive salary commensurate with experience and qualifications

Schedule

• Flexible schedule to accommodate field-based work

Major Accountabilities

• Install, assemble, design repairs, adjust, test, and maintain telecommunications equipment
• Troubleshoots and designs repairs on a wide variety of computer aided telecommunications devices
• Regularly use diagnostic software for localizing equipment and system problems
• Perform remote/Centralized management of systems through Management software
• Install, repair and maintain Carrier Class Digital Microwave (MW), and Radio Frequency (RF) Data Link equipment
• Coordinate and provide direct oversight to Vendor and 3rd party support and other activities within their area of responsibility (AOR)
• Train and mentor junior level staffing, being the SME of all equipment that resides within their AOR
• Work 24/7 in support of Enterprise Network systems and Public Safety Communication Systems, including nights, weekends, and holidays

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors.