IT & Facilities Manager

About the role

Hexmodal builds smart devices and a simple software platform that help facilities teams automate routine compliance testing, monitoring, and documentation. Our technology helps teams spend less time on manual rounds and more time on the maintenance work that keeps buildings operating safely. Today, Hexmodal supports more than 180 health systems across 48 states. We are looking for our first IT & Facilities Manager to keep our technology and our workspace running smoothly. You will own the day-to-day operation of our IT infrastructure and help desk, be the go-to owner for our office space and vendor relationships, and make sure every employee has the tools, systems, and environment they need to do their best work. You are equally comfortable troubleshooting a laptop issue and negotiating a vendor contract, and you bring a service mindset to everything you do. As the first person in this role, you'll build the processes, systems, and vendor relationships that our IT & Facilities function will run on for years to come. This role reports to our Head of People.

Responsibilities

• Own and maintain our IT infrastructure including but not limited to hardware, software, networks, and SaaS tools ensuring reliability, security, and a great employee experience.
• Run day-to-day IT helpdesk support, resolving employee issues quickly and building self-serve resources to reduce recurring tickets.
• Manage the full lifecycle of company equipment: procurement, provisioning, onboarding/offboarding, asset tracking, and repairs.
• Own facilities operations for our office(s), including day-to-day maintenance, safety, seating/space planning, and vendor coordination (cleaning, security, catering, repairs, etc.).
• Source, negotiate, and manage vendor and supplier relationships across IT and facilities to ensure cost-effective, high-quality service.
• Partner with People and Engineering teams to enforce IT security best practices, including access