IT Environment Support Engineer – Fresher

Job Title: IT Environment Support Engineer – Fresher Location: Irvine, CA (3-4 days work from office) Duration: 6 Months Contract to hire Job Summary We are looking for a motivated and technically inclined IT Environment Support Engineer to join our application support team. The candidate will be responsible for supporting IT environments, monitoring systems and applications, troubleshooting basic technical issues, and coordinating with senior technical teams to ensure smooth day-to-day operations. This is an entry-level position with opportunities to learn enterprise applications, servers, databases, monitoring tools, and IT service management processes. Key Responsibilities Monitor application and IT environments for availability and performance. Perform daily health checks of servers, applications, interfaces, and scheduled jobs. Monitor batch jobs, background processes, and system alerts. Identify and report system/application issues to the appropriate support team. Perform basic troubleshooting of application, connectivity, and environment-related issues. Create and update incidents and service requests in ITSM tools such as ServiceNow. Follow defined SOPs, runbooks, and operational procedures. Support application start/stop activities and basic environment checks under supervision. Monitor scheduled jobs and investigate failed or delayed jobs. Coordinate with application, database, infrastructure, and network teams for issue resolution. Maintain proper documentation of incidents, troubleshooting steps, and resolutions. Participate in knowledge-transfer sessions and continuously develop technical skills. Support planned deployments, maintenance activities, and environment refresh activities. Follow ITIL-based incident, problem, and change management processes. Provide shift or on-call support when required. Required Technical Skills Basic understanding of Windows/Linux operating systems. Basic knowledge of SQL and databases. Understanding of networking fundamentals such as IP, DNS, ports, and connectivity. Basic knowledge of application/server architecture. Familiarity with troubleshooting concepts and log analysis. Basic knowledge of scripting such as Shell, PowerShell, or Python is an advantage. Knowledge of ITSM tools such as ServiceNow/JIRA is an advantage. Good understanding of MS Excel and MS Office. Preferred Skills Knowledge of JDE, SAP, Oracle, Salesforce, or other enterprise applications is a plus. Exposure to monitoring tools such as Splunk, Dynatrace, AppDynamics, or similar tools is desirable. Basic understanding of batch processing and job scheduling. Basic understanding of APIs, integrations, and interfaces is an advantage. Education Bachelor's degree in Computer Science, Information Technology, Electronics, or a related discipline. B.E./B.Tech/BCA/MCA or equivalent qualification. Behavioral Skills Good analytical and problem-solving skills. Good verbal and written communication. Willingness to work in a support environment and learn new technologies. Ability to follow SOPs and operational processes. Good teamwork and coordination skills. Ability to work under pressure and handle incidents professionally. Strong ownership and willingness to learn. Typical Career Path IT Environment Support Engineer → Application Support Engineer → Senior Support Engineer → Technical Lead / Environment Lead Key Performance Areas Environment availability and monitoring Incident response and resolution Successful completion of daily health checks Job/batch monitoring SOP and process compliance Documentation and knowledge management Customer/user support Continuous technical learning About Sonata Software Sonata Software is an AI-first modernization engineering company that helps enterprises transform legacy systems into intelligent, scalable business platforms. Powered by its Platformation™ framework and Harmoni.AI platform, Sonata delivers AI-led modernization across cloud, data, AI, Dynamics, test automation, and managed services. Headquartered in Bengaluru, India, Sonata has more than $1.2 billion in revenue and 6,400+ AI engineers supporting global delivery across regions including the US, UK, India, Malaysia, Mexico, Australia, DACH, and the Nordics. With deep partnerships across Microsoft, AWS, Salesforce, and Snowflake, Sonata helps Fortune 500 enterprises accelerate innovation, improve efficiency, and drive sustainable growth. For more information, please visit www.sonata-software.com " Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law "