IT Engineer ll

About the role

Nomad Global Communication Solutions (Nomad GCS) is a leading provider of communication and response products serving a wide range of customers. Our purpose is to be the solution when every minute matters. We are seeking Electrical Engineers to help design, develop, and support the electrical systems that power Nomad's mission-critical platforms. IT Engineers at Nomad GCS are responsible for the design, documentation, testing, and support of Technology installed in customer related projects including communications, Voice systems, Video system, Data systems and integration with mechanical and electrical subsystems. Engineers collaborate closely with Manufacturing, IT Integration, Quality, and Program Management to ensure safe, reliable, and manufacturable designs.

Career growth & organizational structure

IT Engineers at Nomad GCS progress through five levels (I–V) based on demonstrated technical mastery, independence, leadership, and impact. Advancement is supported through mentorship, project ownership, and alignment with Nomad's Core Values.

Engineering is organized into Teams and Disciplines within the Innovative Solutions Division:

• Teams: Team 1 – Standards and Modularity (builds and maintains engineering standards, modules, templates, and rules enabling repeatability and scale); Team 2 – Design (executes project-level engineering using established standards and less complex custom configurations); Team 3 – Advanced (develops novel systems and resolves first-of-kind engineering challenges); Team 4 – Manufacturing & Industrial Engineering (ensures manufacturability, safety, engineering intent, efficiency, and continuous improvement throughout Production)
• Disciplines: Mechanical Engineering, Electrical Engineering, IT Engineering (where this role is located), Human Factors Engineering, Software Engineering

An IT Engineer may be temporarily assigned to one or more of the four Teams and support Standards and Modularity, Design Engineering, Advanced Engineering, and/or Manufacturing & Industrial Engineering.

Core responsibilities – all levels

• Design, develop, and support IT systems for Nomad vehicles and platforms
• Create and maintain IT build documentation
• Ensure designs comply with applicable security and governmental compliances, safety standards, and customer requirements
• Support manufacturing by answering technical questions, resolving build issues, and improving design clarity
• Participate in design reviews, testing, validation, and root cause analysis
• Collaborate cross-functionally with Electrical engineering, Mechanical Engineering, Integration, Human Factor Engineering, Software Engineering, Production, Quality, and Project Management teams
• Apply continuous improvement principles to improve product quality, reliability, and manufacturability
• Uphold and model Nomad Core Values in all work
• Perform additional duties as assigned

Level expectations – IT Engineer II

• Independently design IT build documentation and BOM assemblies for assigned projects
• Experience owning IT project design tasks end-to-end for small to mid-complexity systems
• Create complete, production-ready IT build documentation
• Hands-on involvement with prototype builds and failure investigation
• Experience releasing Build Documentation to manufacturing and supporting early production
• Regular use of and application of compliance requirements and standards (DISA list and TEMPEST requirements) with minimal oversight
• Apply IT standards and best practices to designs
• Support manufacturing troubleshooting and resolve moderate design issues
• Participate actively in design reviews and cross-functional collaboration
• Perform basic system-level testing and validation
• Demonstrate consistent quality, organization, and accountability in deliverables
• Demonstrated ability to estimate effort, manage priorities, and meet engineering schedules
• Effective written and verbal communication with manufacturing, supply chain, and peers
• Interface directly with customers, suppliers, or regulatory bodies as needed

Qualifications

• Bachelor's degree in Computer Science or related field preferred; degree must be ABET accredited
• 2-5 years IT support experience; industry experience preferred
• 2-5 years IT engineering experience
• Progression signal: Can be trusted to deliver correct, manufacturable designs without close supervision

Knowledge progression by level

• Level I: Foundational understanding of IT theory, documentation, and standards
• Level II: Strong working knowledge of Audio, Video, Phone, and Data systems, codes, and manufacturing support
• Level III: System-level expertise and troubleshooting mastery
• Level IV: Platform-level architecture and technical leadership
• Level V: Enterprise-level strategy, innovation, and mentorship

Physical demands & working environment

• Ability to stand and sit for extended periods
• Manual dexterity to operate office equipment
• Occasionally lift and/or move up to 20 pounds
• Occasional climbing or hands-on testing activities
• Ability to work in office, shop, and vehicle environments as needed
• Ability to work safely around energized systems when required
• Must be able to travel as needed on occasion
• Combination of office, production floor, and vehicle-based environments
• Exposure to manufacturing noise, electrical equipment, and testing environments
• PPE required when entering production or testing areas

Benefits

• Medical, Dental & Vision Insurance Coverage
• Life/ADD & Short/Long Term Disability Insurance
• 401(k) Savings Plan
• Employee Stock Purchase Plan (ESPP)
• Paid Time-Off (PTO)
• Holidays
• Education Reimbursement