IT Engineer II

$65,000 - $80,000 / year + Bonus

About the role

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations. Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity—speed, performance, and trust—to drive growth at scale. With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era. Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

Enterprise IT Engineers are responsible for supporting internal customers and clients at Vertafore in their assigned office and through the completion of assigned tickets. This position will directly impact our user’s ability to improve productivity, manage account needs, standardize, and streamline processes.

Responsibilities

• Primarily responsible for installation, configuration, repair, replacement of workstation, other hardware components and software applications
• Works closely with users to ensure smooth, uninterrupted operation of workstations and all related peripherals
• Security operations including remediations, virus prevention, user and email risk analysis, vulnerability management and Identity and Access Management
• Supports local network infrastructure, desk side LAN, Wi-Fi, and hardware changes
• Supports Executive level issues including PC and Mac (hybrid, remote support)
• Responsible for Enterprise Core Services (Active Directory, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, O365 Management)
• Server Management including patch oversight, OS upgrades, new builds, DC deployment and decommissioning
• Implement and support compliance controls and auditing (IAM, Zero Trust, Domain and endpoint hardening)
• Mobile Device Management and Mobile App Management
• Performs formal system design based on IS management methodologies
• Applies Quality Control and Quality Assurance principles
• Ability to communicate complex technical concepts to individuals varying in technical ability
• Writes and maintains complete and concise technical project documentation
• Presents training presentations on multiple technical levels
• Familiar with ITIL best practices in time management and project management
• Other duties as assigned

Requirements

• Minimum of 3 years’ experience maintaining and troubleshooting PC and MAC operating systems required (Windows Desktop OS, MacOS, iOS)
• 3-5 years’ experience with strong user endpoint troubleshooting and resolution
• Minimum of 3 years’ experience troubleshooting network and Wi-Fi issues end to end
• Minimum of 3 years’ experience with Enterprise Core Services (AD, DNS, DHCP, NPS, Imaging, Software Deployment, GPO Management, PS Scripting a plus)
• 2 years’ experience with Server OS, VCenter and physical server room infrastructure support
• Travel required up to 10% of the time. Located and working from an office location.
• Occasional lifting and/or moving up to 10 pounds.
• Frequent repetitive hand and arm movements required to operate a computer.
• Specific vision abilities required by this job include close vision (working on a computer, etc.).
• Frequent sitting and/or standing.

Skills

• Understanding of general business issues including external factors that impact business and industry
• Familiar with endpoint management solutions such as Tanium, Intune, JAMF
• VDI, AWS and datacenter virtualization and support experience recommended
• Familiar with MFA solutions and best practices for BYOD (MS Entra, Ping)
• Experience with Anti-Virus and security response applications such as Symantec, CrowdStrike
• Ability to provide excellent and timely customer service

Benefits

Canada Only

• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

US Only

• Flexible First work environment (hybrid/remote options)
• Medical, vision & dental plans (PPO & high-deductible options)
• Health Savings Account & Flexible Spending Accounts (Health Care FSA, Dental & Vision FSA, Dependent Care FSA, Commuter FSA)
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plan & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Tuition Reimbursement
• Employee Referral and Internal Recognition
• Wellness programs
• Commuter Benefits (Denver)

Pay

$65,000 - $80,000 / year + Bonus

The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and active status at time of payout. The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs.